Technology Support Engineer and Desktop Administrator

Department Statement

Colgate University is seeking a creative, organized, motivated person for a Technology Support Engineer and Desktop Administrator position. This position provides the opportunity to support the Colgate mission by developing and maintaining solutions for Colgate’s ITS Engagement and Support team.

ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan. More information can be found https://www.colgate.edu/about/third-century-plan

The Engagement and Support team is the primary point of contact for our community and we strive to enhance the productivity of our user communities by empowering them through making information and tools accessible to them. In this role you will work closely with the Installations team and IT Support Specialists to support our students, staff, and faculty and work with the rest of the IT teams as escalations and projects require.

We’d love to hear from you – even if you do not meet 100% of the preferred/desired qualifications.

Accountabilities

Under general direction and in collaboration with key constituents the Technology Support Engineer and Desktop Administrator Position supports the Colgate mission by developing and maintaining solutions, tools and computers in the various platforms that they exist in. These areas include virtual and physical computing, mobile device asset and configuration management, and the integrations of both cloud and security strategies. The position oversees the full asset life cycle from contract negotiations and procurement to decommissioning and salvage procedures that align with the sustainability components of the Third century plan. More information can be found https://www.colgate.edu/about/third-century-plan.

This position is also accountable for creating and maintaining configurations, software packages, and the tools needed to ensure our computer systems are up to date and that staff are up to date, secured, and running optimally. Along with the normal job functions we support and encourage developing new partnerships across campus. These both help support the community and provide opportunities for further strategic alignments.

Additional accountabilities include:
- Efficiently and effectively manage University IT deployment methods.
- Ensure excellent customer service across all technology support constituents.
- Accurate input to other areas of IT regarding downstream support issues.
- Responsible for University desktop and mobile hardware programs, ensuring up to date functionality and features within defined budget constraints.
- Configure, test and implement images and software packages for all Colgate owned computers, devices, and virtual computing platforms.
– Keep Colgate computer assets patched for vulnerabilities.
- Assist in maintaining and managing inventory of Colgate-owned assets and coordinating a yearly schedule for creation and deployment of configurations to these assets.
- Responsible for testing hardware and software.
- Maintain general awareness of advances and current trends in technology. Research issues and resolutions to technical problems. Acquire and maintain technical knowledge through reading, self-paced training, computer-based training or video-based training, courses, seminars, and other methods as necessary.

Professional Experience/ Qualifications

● Basic proficiency in one or more of the following: Windows deployment tools, Apple deployment tools, virtual deployments, and Mac and Windows scripting
● Understanding of software packaging and distribution methods
● Understanding of, sensitivity to, and respect for the academic, cultural and social diversity in the Colgate University community
● Demonstrated ability to work inclusively with a diverse team and serve a diverse population

Preferred Qualifications

● Three to five years or more of professional experience, with an earned Bachelor’s Degree in Information Technology or a related degree, or an equivalent additional professional experience in essential duties and responsibilities
● Familiarity with management tools such as SCCM, Jamf, etc.
● Familiarity with VMWARE or Similar virtual desktop solutions both on premise and cloud hosted
● Experience providing support in a higher education environment

Education

● An earned Bachelor’s Degree in Information Technology or a related degree, or equivalent professional experience in essential duties and responsibilities
● A related degree, or equivalent additional professional experience in the activities listed in the Accountabilities section will also be considered

Job Open Date 06/01/2021 Job Close Date Open Until Filled Yes Special Instructions Summary

Colgate is committed to attracting and retaining a diverse faculty, staff, and student population.

We strive to be an inclusive community — one that embraces and values diversity (in the broadest sense possible) in an environment of mutual respect, communication, and engagement. A variety of cultures and perspectives enriches the quality of campus life, and the opportunity to share different views and experiences is at the core of Colgate’s educational enterprise.

These differences can include but are not limited to: race; ethnicity; gender and gender expression; sexual orientation; socioeconomic status; geographic background; national origin; culture; age; mental, cognitive, and physical abilities; religious beliefs; and political beliefs.

As a result, we ask all candidates seeking consideration for the Technology Support Engineer and Desktop Administrator position to submit a diversity statement with their application materials.

You can upload the statement under the Diversity Statement document heading.

A diversity statement may be any length (e.g. a short paragraph, a page) explaining your experiences, contributions, and/or commitments related to diversity, equity, and inclusion. Examples of topics you may discuss include (but are not limited to): 1) how your experiences or competencies might serve to advance the university’s commitment to creating a diverse and inclusive campus, 2) your experiences working with diverse populations, or 3) how you will contribute to the university’s strategic initiatives in this area (see Colgate’s Diversity, Equity, and Inclusion Plan ).

EEO Statement

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veteran Status, sexual orientation and gender identity and expression, genetic information, victims of domestic violence and stalking, familial status, and all other categories covered by law. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training at all levels of employment. Colgate University will not discharge or discriminate against employees or applicants who inquire about, discuss, or disclose their own compensation or the compensation of another employee or applicant. Colgate University is an Equal Opportunity Employer. Minorities/Females/Persons with Disabilities/Protected Veterans are encouraged to apply.

For more information, click the "How to Apply" button.

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