UNIVERSITY SERVICES PROGRAM ASSOC

Job no: 235607-US
Work type: Staff-Full Time
Department: ENROLLMENTMGMT/ADMISSIONS
Location: Madison
Categories: Academic Advising, Student Services/Support, Office & Administrative Support, Other



Position Summary:

Under general supervision of the Operations Manager, this position works on the Operations Team in the Office of Admissions and Recruitment (OAR) to carry out application support functions. This position is responsible for supporting the processing of more than 60,000 undergraduate applications and over 450,000 incoming documents annually.

This position requires extensive knowledge of the University's enterprise technology systems (PeopleSoft/SIS, Perceptive Content/Document Imaging and SalesForce/CRM); undergraduate admissions policies and procedures; and the ability to effectively use technical systems. The incumbent will use their knowledge and expertise to critically analyze proper procedures and adherence to policy in carrying out a variety of process support and data entry tasks including: application entry (managing batch processes and individual entry), document processing, outgoing communications, prospective student entry, and additional processes to support the admissions application cycle.

The incumbent is expected to maintain documentation of Operations Support processes to be used in internal training. This position requires excellent organizational and interpersonal skills, attention to detail, customer service skills, oral and written communication skills, an ability to work efficiently and independently and skill in the utilization of ever changing technologies.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

Bachelor's Degree preferred
1-2 years of work experience required

Minimum Years and Type of Relevant Work Experience:

--Experience working with PeopleSoft, Perceptive Content and Salesforce systems preferred.
--Experience with international curriculum and documentation preferred.
--Previous admissions or higher education experience preferred.
--Ability to understand the processes and corresponding responsibilities, dates and deadlines of all admissions and enrollment units.
--Ability to learn, understand and comply with complex Admissions policies and procedures.
-- Ability to acquire an in-depth working knowledge of software programs [for example: EPCS (electronic admissions application), SIS (Student Information System), Perceptive Content scanning and workflow software, SalesForce/CRM].
--Ability to retain and manage details pertaining to complex processes.
--Capacity to excel in a high paced environment where over 60,000 applications and over 450,000 incoming documents are processed.
--Good problem-solving skills.
--Ability to work efficiently and independently.
--Excellent organizational and interpersonal skills.
--Good customer service skills.
--Excellent oral and written communication skills.
--Ability to understand and comply with the Family Educational Rights and Privacy Act (FERPA).

Additional Information:

The mission of the Office of Admissions and Recruitment is to be innovative leaders who center educational access and support for scholars of diverse backgrounds and lived experiences who will embody the Wisconsin Idea, enhance our dynamic learning community, and empower positive change.

The mission of the Division of Enrollment Management is to strategically strengthen the competitiveness of UW-Madison in achieving enrollment goals, intentionally collaborate with campus partners to provide information and services to enhance student success, provide a foundation of support and services for the academic infrastructure throughout the student lifecycle, and perform at the highest standard of service for our students, colleagues, visitors, and other customers.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the Unites States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, through the duration of their employment.

Department(s):

A051000-ENROLLMENT MANAGEMENT/ADMISSIONS

Work Schedule:

Monday-Friday, 7:45 a.m. - 4:30 p.m. with some flexibility. This is a Madison-based role, with flexibility for remote work.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $19.23 HOURLY
Depending on Qualifications

Instructions to Applicants:

Apply by clicking "" to go to the 'begin application' page. In the "Application Materials" section, upload ONE document in PDF format that contains ALL of the following information:

1. A cover letter that highlights transferability of experience to this position.
2. A resume detailing education and work experience.
3. Contact information for three references. Note: References will not be contacted without advance notice.

Applications must be received by the application deadline for ensured consideration. Failure to submit complete application materials may result in ineligibility for this position. A criminal background check and sexual harassment/sexual violence questions will be conducted on all finalists. Eligibility to legally work in the United States without sponsorship is required by the anticipated start date of the position.

Contact:

Heidi Updegrove
heidi.updegrove@wisc.edu
608-265-2068
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

UNIV SVC PRG ASSOC(08500)

Employment Class:

University Staff-Ongoing

Job Number:

235607-US

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Jun 3 2021 Central Daylight Time
Applications Close: Jun 18 2021 11:55 PM Central Daylight Time

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