Coordinator of Housing Occupancy

Position Overview: Directs/Manages all planning related to University Housing. Develops and implements policies and procedures, establishes priorities and objectives, and generates innovation for University Housing. Provides resolutions for student and/or parental housing issues.

Department Specific Essential Job Functions: The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Supervise the managerial and administrative duties associated with the operation of the room assignments and contracting processes for the Department of Housing and Residence Life, primarily including the manipulation of the StarRez room reservation system. Provide reports that help determine current room availability, forecasted room availability, and occupancy status compared to previous years. When possible, use secondary processes and reports to check data accuracy. Serves as the department’s first contact for StarRez-related issues and ideas for improvement. Will initiate and maintain the StarRez housekeeping module.

Assists students with the review of their accounts for accuracy and completeness as needed. Works with our accounting area to adjust and modify student accounts as appropriate. Interprets policies and provides guidance to students and parents to resolve contract issues. Handles confidential matters with discretion. Performs other related duties as assigned

Qualifications

Qualifications/Experience Required: Requires a bachelor's degree in related field or 4+ years of equivalent work experience in chosen filed that provides knowledge of and exposure to fundamental theories, principles, and concepts. Requires the application of expertise in a chosen field to achieve results.

Qualifications/Experience Preferred: Advanced Microsoft Excel experience. Previous experience in higher education or university housing management.

Knowledge/Skills/Abilities: Excellent customer service and computer skills. Exceptional communication and organizational skills. Ability to interact professionally with students, parents, and internal employees. Regular attendance, teamwork, initiative, dependability, and promptness.

Will this employee supervise others?

No

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.