Human Resources Quality Assurance Manager

Posting Details

Job # 037033 Department Code 19002-7220 Department Office of Human Resources Job Title Human Resources Quality Assurance Manager Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Reporting to the Director of the Shared Service Center ( SSC ), the Human Resources Quality Assurance Manager is responsible for supporting the Shared Service Center in the areas of people, process, and technology. Ensure HR data quality, integrity, and compliance with State and Federal regulations. Develop and provide dashboards to HR leadership and University leaders. Ability to think ‘out of the box’ for solutions to deliver more efficient HR transactions including training and communication. Partner with SSC leadership to ensure service level agreements (SLAs) and key performance indicators (KPls) are at or above standards while striving to improve quality and customer experience. Interact cross functionally with Centers of Expertise (COEs), Senior HR Business Partners (SHRBPs), and Human Resources Information Technology ( HRIT ). Key responsibilities will include acting as a partner between HR and campus to deliver continuous improvement of HR systems and processes. Position will be responsible for ownership and integrity of HR master data.


• Bachelor’s degree or an equivalent combination of education and experience is required.

• Minimum of three (3) plus years’ experience in Human Resources in Shared Services or HR in mid to large organization required.
Specialized knowledge in HR Service Delivery, Benefits, HRIS, Compensation is preferred.

• Experience in HR data management, processes, queries, and analytics is preferred.

Job Specific Qualifications

• Knowledge and experience with Human Resources functions, process, and industry trends,

• Excellent interpersonal skills and an ability to work collaboratively with diverse campus community.

• Detail oriented, with the ability to multi-task and work in a deadline driven environment.

• Ability to diagnose a problem and lead correction efforts through effective communication and efficient execution.

• Exceptional problem-solving skills with passion for data integrity, process definition, and continuous learning both internal and external to HR.

• Ability to motivate and develop a team.

• Comfortable with a high-paced environment with competing priorities.

• Places high priority on data integrity and security, confidentiality.

• Ability to work independently and demonstrate leadership amongst a team.

• Exceptional written and analytical skills.

• Ability to maintain confidential information.

• Proficient with MS Office Products.


• Partner with HR Shared Services Director and Manager to lead a comprehensive HR Shared Services Center.

• Establish and foster an environment of continuous improvement.

• Review and analyze operational metrics, data, and processes with the focus on enhancing the overall HR Shared Services operation.

• Provide recommendations and implementation plans to the HR Shared Services Director and Manager in the areas of people, metrics, reporting, and advanced and predictive analytics of HR data.

• Develop metrics on internal Shared Services Center performance to identify training needs and facilitate training opportunities.

• Review and improvement on current new employee training and ongoing training is critical.

• Provide dashboard reports to HR Leaders and University using HR data and metrics.

• Collaborate with Shared Services Manager and Shared Services Senior Advisors to develop and lead training for Shared Services staff.

• On an on-going basis, review and revise training materials and procedures to reflect best practices and shifting needs.

• Develop and oversee operational infrastructure including workflows, standard operating procedures, knowledge base, job aids and service level agreements to enable the team to deliver the highest level of service.

• Awareness of historical and current HR trends to inform team of institutional or industry changes is critical.

• Leadership of Shared Services team in tracking and performance of mandatory quality assurance reviews/audits.

• Ensure HR data quality and integrity as well as compliance with federal and state law and University policies.

• Overall integrity of HR master data will be controlled by this position.

• Position will be responsible for identification and building of additional audits to assure data integrity. Some audits may be performed by this individual while others will require training and oversight of team.

• Write moderately complex queries of HR and vendor systems and run and execute pre-written queries.

• Exhibit mastery of data sufficient to error check and validate key data sets.

• Provide “super user” expertise of all relevant HR systems.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 06/01/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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