Case Manager

Oregon, United States
Salary Not specified
Jun 01, 2021
Employment Level
Employment Type
Full Time

Case Manager

Posting Number: R0003515
Location: Salem Campus

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Instructions for Applicants:

Please read the following carefully before beginning the online application process.

To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments -- listed at the bottom of the page -- must be submitted for each individual job post that you are interested in applying for. If there is an application deadline, please ensure that your application is submitted by the deadline. Once you submit your application you will not be able to edit your application.

Position Summary:
The Case Manager provides case management, coordination, and follow-up support for Willamette University and PNCA students with complex mental health needs that that impede personal and academic success. The Case Manager develops collaborative relationships with Willamette University partners and Salem/Portland area community providers, provides consultation for staff, and crisis intervention and individual counseling for students as appropriate. The Case Manager arranges referrals to appropriate medical or mental health care off campus; helps students comply with treatment plans and/or college behavioral expectations; maintains ongoing contact with students to address needs; fosters self-advocacy in students; and advocates for students individually and systemically.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work involves a variety of complex duties and responsibilities in the University's efforts to provide a healthy, safe, and accessible environment for students. Requires considerable judgment and discretion in task fulfilment, and strong interpersonal and communication skills. Quality performance of responsibilities has a distinct impact upon the reputation of the University. As most work is performed indoors, incumbent will generally not experience adverse environmental conditions or exposure to hazards. The duties and responsibility of the Case Manager include but are not limited to the following functions, which are not listed in any particular order of importance or significance:
  • The Case Manager serves as the referral coordinator for Bishop Wellness Center. Coordinate student transitions from Bishop Wellness Center services to on campus as well as external community providers (e.g. psychiatric/psychological treatment, medical care, alcohol and drug treatment, return to family care, etc.).
  • Assist students in navigating issues such as insurance, transportation, selecting a provider, and knowing what to expect from initial meetings, etc.
  • Conduct mental health and substance abuse assessments to determine appropriate referral options. A significant focus of this position is attending to the needs of students experiencing suicide risk, substance abuse, eating disorders, or other significant health or mental health problems. Provide appropriate follow-up for students.
  • Update, revise, maintain and refine a database of community providers, including fees, insurance information and current openings for new clients. Provide referrals directly to students. Track and evaluate referral outcomes.
  • Create and implement procedures for students who have been hospitalized due to psychiatric and/or medical reasons. Develop a wellness plan in collaboration with the student and other supports before they return to campus. Provide guidance to students on university policies and procedures, community responsibilities and culture, and campus and community resources as appropriate.
  • Carry a small clinical caseload and provide culturally informed counseling support to students across all schools of the university.
  • Facilitate reintegration of students in the Willamette community subsequent to a leave of absence due to psychological or medical issues.
  • Communicate with staff, parents, families, or designated emergency contacts regarding emergencies, in accordance with ethical principles and laws related to student/client privacy.
  • Participate in the Counseling On-Call rotation (approx. 1 week/month). Be available to respond to after-hours or weekend emergencies as needed.
  • Maintain appropriate documentation (e.g., clinical notes) for all services in the EHR.
  • Participate in regular consultation regarding cases; maintain knowledge of ethical and legal standards of care; provide all services in keeping with these standards.
  • Obtain appropriate continuing education to maintain license and develop professional skills; maintain awareness of professional trends and practices; maintain contact with appropriate professional associations and networks.
  • Perform other duties as assigned.

  • Master's Degree in social work, counseling, psychology, marriage and family therapy, or related field.
  • Current and unrestricted license as a social worker, professional counselor, marriage and family therapist, or psychologist in Oregon.
  • Two years counseling or case-management experience.
  • A demonstrated commitment to inclusion, equity, and social justice with experience providing support and advocacy for historically marginalized groups.
  • Experience with crisis intervention, including suicide risk and substance abuse assessment.
  • Experience in addressing psychiatric emergencies.
  • Ability to develop and maintain professional and collaborative relationships with students and other staff and faculty.
  • Excellent interpersonal communication, planning, organization, and administrative skills.

  • Experience as a case manager, preferably in a college setting
  • 2. Experience providing mental health services in a college setting

Typical Work Schedule:

Monday - Friday 8am to 5 pm during the academic year, August to May, with summers off.

Physical Demands & Working Conditions:

Typical work is performed indoors in a normal office environment.

Applications will be reviewed on a rolling basis as received.

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

You will need to upload the following documents as part of your application materials in the "My Experience" section labeled Resume:
  • Cover letter addressing the required/desired qualifications and presenting any other applicant characteristics which deserve emphasis
  • Current Resume
  • List of references, 3 minimum

‚ÄčIncomplete applications will not be considered.

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Believing that diversity contributes to academic excellence and to rich and rewarding communities, WU is committed to recruiting and retaining a diverse faculty, staff and student body. We seek candidates, particularly those from historically under-represented groups, whose work furthers diversity and who bring to campus varied experiences, perspectives and backgrounds.


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