Academic Assistant

Massachusetts, United States
Salary Not specified
Jun 01, 2021
Position Type
Executive, Other Executive
Employment Level
Employment Type
Full Time

Academic Assistant

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Academic Assistant will provide support to the front-line customer service staff, for the Office of the Registrar.

Academic Assistant is responsible the electronic transcript process in its entirety through eScrip software. Prepare reports, labels and attachments for student employees to mail out official transcripts. Running the job of hold for grades/degree to clean up and assure all requests are released and processed. Prepare express mail request creating FEDEX labels and emailing requestor tracking number. Responsible to reply to transcript and verification email inquiries, contacting students regarding various issues.

Knowledge of FERPA and Ellucian Banner preferred. This position requires a high level of data accuracy, familiarity with student information software and systems; Banner, (AUI) Administrative User Interface, National Clearing House Degree Verify, Argos report system, Five 9 phone system. Good communication skills, and proficiency utilizing different computer programs (including Microsoft Office, Adobe Acrobat, Outlook, etc.) and the ability to be flexible and multi-task during peak processing times.

Bachelor's degree required and one to three years' experience in a high volume, customer service department, preferably in the Registrar's or college advising office. A successful candidate will have excellent data entry and analytical skills, the ability to learn and apply established policies and practices, strong organization abilities, and demonstrate exceptional oral and written communication. Knowledge of FERPA and Ellucian Banner preferred. Familiarity with student information systems, proficiency utilizing different computer programs (including ACD Five 9 Telephone System, Microsoft Office, Outlook, Adobe Acrobat, etc.) Must be able to work independently and meet established deadlines while handling the day to day work.

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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