Facilities Operations Manager

Massachusetts, United States
Salary Not specified
Jun 01, 2021
Employment Level
Employment Type
Full Time

Facilities Operations Manager

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Facilities Operations Manager serves as a member of the CPS Facilities team and shares in the leadership, support, and assistance to College of Professional Studies' (CPS) faculty and staff.

As the first responder in all emergencies and incidents, the Facilities Operations Manager possesses a broad knowledge base of facilities operations and building procedures. The Facilities Operations Manager develops and maintains positive and collaborative relationships with staff, faculty, vendors and stakeholders.

The incumbent must demonstrate excellent verbal and written communication skills, be highly organized and detail oriented, and have the ability to handle multiple competing priorities. Independent interpretation and decision making are required.

This position reports to the College Facilities Director.

The Facilities Operations Manager is responsible for the following processes:
  • Manage a variety of requests including, but not limited to, arranging the maintenance/repair of equipment and facilities, overseeing CPS building access.
  • Assist with workspace moves by managing the facility needs.
  • Act as a liaison with Facilities Department to address the physical aspects of the building.
  • Collaborate with the CPS College Facilities Director on weekly facilities meetings to discuss vital issues along with any upcoming projects/planning.
  • Manage CPS conference rooms and other common spaces.
  • Address all on-site concerns and provide solutions with tact and efficiency.
  • Monitor facilities for renovations and upgrades. Survey and make recommendations regarding building maintenance.
  • Conduct inspections, purchase furniture, manage facilities concerns, and liaise with project managers during construction.
  • Coordinate delivery and service calls with all vendors.
  • Manage departmental key inventory as new staff are hired and leave positions while collaborating with HR.
  • Clarify and resolve complaints with departmental policies, procedures, and directives.
  • Balance job demands with the need to collaborate with university and community colleagues to enhance the department and one's own professional development.
  • Supervise student employees.
  • Other tasks and responsibilities as assigned.
    This staff member will carry a cell phone and be available to respond to crisis/problem situations. When called, staff member will be expected to direct and or coordinate the problem or crisis situation.

    Successful candidate will be subject to a criminal background check.

    Bachelor's Degree with 2 - 4 years of experience or commensurate professional work experience in Facilities management. Effective supervision, administrative, organization, written and oral communication skills; excellent time management and decision making skills and ability to prioritize and perform under pressure required. Experience working autonomously and are able to exercise excellent judgment in their areas of responsibility. Experience supervising, working with and addressing needs of a diverse community. Ability to work independently and strong problem solving skills required. Experience with computer applications is required. Experience working in property management and/or higher education is a plus.

    Preferred Qualifications:


    Salary Grade:

    Additional Information:

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

    To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/506484


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