Resident Director / Coordinator of Residential Education and Housing
Concordia University Chicago (CUC) invites applications for the full-time, exempt position of Resident Director/Coordinator of Residential Education and Housing. Resident Directors provide holistic, educational leadership, while administering a comprehensive living-learning environment for communities housing 150-200 students. They serve as the primary professional staff available in the residence halls for student support. The Resident Director/Coordinator of Residential Education and Housing is a live-on campus position located in River Forest, IL and works directly with the Department of Residence Life and Housing.
Resident Directors are responsible for facilitating community development, which fosters academic success and personal growth. Resident Directors champion for the spiritual development of our students and demonstrate a commitment to the Christian faith. Living on campus is required. Resident Directors participate in an on call crisis response rotation providing support to the campus 24/7/365 and can have responsibilities that fall beyond traditional business hours.
The primary role of the Coordinator of Residential Education and Housing is for developing a residential education program for Resident Assistants as well as the campus population as a whole. They will work with the Director and Assistant Director of Residence Life and Housing to manage Housing assignments and develop creative ways to engage with students.
- Responsible for the supervision, leadership, and development of a comprehensive living-learning environment housing 150-200 students
- Develops intentional assessment practices to address the needs of each community and creates action steps to meet those intended outcomes
- Creates a community development plan for the residential area focused on the learning, growth, and development of students
- Establishes healthy mentoring relationships through daily interactions with students, mediate conflicts, respond to their needs and refer students to appropriate resources as needed
- Serves as a University judicial officer and provide educational guidance in enforcing the CUC Code of Conduct
- Implements the departmental programming model and provides guidance to staff in achieving learning outcomes for the community
- Promotes the institution's core values in all initiatives and through public discourse
Housing Operations and Administrative Responsibilities
- Coordinates day to day operations of the residential area and department such as occupancy, facilities management, hall opening and closing, room selection, and the reassignment process
- Manages efficient and accurate operational reports and communicates regularly with necessary offices
- Assists the leader of Housing Operations in identifying and resolving facility issues in a timely fashion and proactively identifies opportunities to improve the residential environment
- Ensures the observance of all Concordia applicable policies, rules, and regulations as well as the laws of the city, state, and nation
- Practices fiscal responsibility in the administration and oversight of community programming budget
- Supervises, trains, evaluates and provides leadership to a Resident Assistant staff of 6-10 RA's, 1-2 SRA's
- Assists in the coordination of all department-wide initiatives including RA training, RA selection, room selection, and other programming initiatives and committees as needed
- Provides proactive visible leadership within the community to promote the institution's values and services, support residential programming, and market availability
- Collaborates with multiple University offices in creating new educational initiatives and developing more efficient practices that seek to create cutting edge residential experiences for students
Crisis Intervention & Response
- Participates in an on-call emergency duty rotation throughout the year (evenings and weekends), including academic breaks providing crisis support and response to students
- Collaborate with Concordia Public Safety, and other qualified persons on immediate response to incidents in hall, as needed
- Provides supportive leadership in responding to the needs of individuals in crisis and make necessary referrals and guidance as needed
- Collaborates with multiple student services offices in checking in and following up on the welfare of students and make referrals as needed
Collateral Responsibilities: Coordinator of Residential Education and Housing
- Manages and provides direct oversight over the residence hall front desk system and oversees the establishment of all policies, procedures, staffing, and ensure a best practice approach
- Monitors physical condition of residence halls and consults with Housekeeping and Facilities staff for maintenance issues and resolution
- Assists with management of the implementation, organization and execution of StarRez residential data management program and provides continuous updates to the program and training to residence life staff
- Assists with maintaining and overseeing accurate Residence Life billing records utilizing StarRez and BANNER databases that reflect contract, meal plan adjustments, and housing charges
- Supervises, tracks, organizes, assesses, and develops residential RA programming model focused on holistic growth of the individual
- Assists in the leadership and development of a yearlong all-staff training model including Fall training, monthly in-services, Winter training, and creating other initiatives that respond to meeting the needs of the staff, community, and University
- Facilitates and maintains yearlong staff recognition model celebrating staff achievements and success
- Successful candidates will be committed to personal growth, embracing Lutheran LCMS values in a collegiate setting, possess mature judgment, educating in a residential environment, and being a skilled student development educator
- Strong interpersonal, leadership, and conflict management skills
- Demonstrated awareness of and sensitivity to diverse student populations
- A commitment to providing superior care to students including a strong work ethic and flexibility to respond to student needs outside of traditional office hours
Minimum Experience Required:
1-2 years of undergraduate Residence Life experience
Bachelor's degree required; Master's degree in student development or related area preferred
Compensation and Benefits:
Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following:
- Health, Dental, and Vision Insurance
- Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
- Disability and Survivor Plan (Basic Life Insurance)
- Employee Assistance Program (EAP)
- Retirement Pension Plan
- Retirement 403(b) Savings Plan
- Supplemental Life Insurance
- Accidental Death and Dismemberment Insurance
- Accident Insurance
- Critical Illness Insurance
- Tuition benefits (available for employees and their qualified dependents)
*As an on-campus, live-in position, benefits also include a partially furnished apartment and partial on-campus meal plan.
Interested individuals should include a cover letter, resume and references with their online application.
Concordia does not discriminate in the employment of individuals on the basis of race, color, national or ethnic origin, disability, sex or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based upon religious affiliation.
Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.
About Concordia University Chicago:
Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu.
Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church Missouri Synod, as it forms students for vocations in church, family, and the world.