Job no: 235187-US
Work type: Staff-Full Time
Location: Madison
Categories: Computer Science, Engineering, Facilities, Skilled Trades, Maintenance, Information Systems/Technology, Other

Position Summary:

Under the direct supervision of the Manager of the Data Center Services unit within the Systems Engineering and Operations (SEO) Department of the UW-Madison Division of Information Technology, the Data Center Operations Technician delivers routine enterprise data center infrastructure support including installing and uninstalling servers and networking gear, escorting visitors, handling routine hard-drive replacements, troubleshooting networking issues, maintaining inventory, tending to on-site facilities (power and cooling) concerns as needed, and general housekeeping duties including waste and recycling disposal.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required

Minimum Years and Type of Relevant Work Experience:

Qualifications Required:
* Minimum one year (or equivalent education) for Professional level or three years experience for Senior level with:
a.Work in server or network hosting environments, with an ability to communicate effectively with senior technical leadership about current conditions in these types of environments.
b.Network hardware and related configuration for devices like iDRAC, KVM, SAN, routers, switches.
c.Network cabling systems (examples include: twisted pair and fiber optics)
d.LANs, WANs, SANs and general data communications, particularly Ethernet.
e.Server Operating System principles, including Windows Server, UNIX and Linux, including principles of remote administration.
* Possess a customer service oriented attitude with service partners; a commitment to equity, inclusivity, and diversity within the workforce; and effective interpersonal and communications skills.
*Must be able to frequently move and transport materials weighing up to 40 lbs, unassisted; remain in an upright and stationary position throughout an 8 to 10 hour work shift and to position self in order to install, uninstall and repair a variety of equipment at various heights including occasional ascending and descending of ladders. The physical demands described here are representative of those required that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* This position requires a valid driver's license, a motor vehicle record that meets UW Risk Management standards, and ability to drive State of Wisconsin owned vehicles.
Qualifications Preferred:
* Familiarity with electrical and mechanical systems in use in server hosting environments
* Experience with basic hand tools required for hardware installation, removal and maintenance, and skill in their use, or ability to learn. Preferred qualifications continued below..

Additional Information:

Preferred qualifications continued...
* Understanding of the industry standard 7-layer Open System Interconnection (OSI) model to define a networking framework
* Knowledge of basic electronics technology and courses of action available for problem determination and resolution
Additional Information
*The candidate selected for this position will work on-site at various Data Centers located throughout Madison Wisconsin. Travel between data centers is required.
*Typical schedule is Monday through Friday 7:45 am to 4:30 pm
May include some work before 7:45 am or after 4:30 pm including weekends and holidays.
*Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.



Work Schedule:

Typical schedule M-F 7:45am to 4:30pm
May include some work before 7:45 am or after 4:30 pm including weekends and holidays.

Appointment Type, Duration:



Minimum $26.44 HOURLY
Depending on Qualifications

Instructions to Applicants:

Click on the "Apply Online" button to start the application process.
You will be prompted to upload the following documents:

Cover letter

In your cover letter, please help us learn more about your skills and experience and how you meet the required qualifications of the position. While not required, you may also speak to the preferred qualifications as well.


Vickie Arneson
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

University Staff-Ongoing

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: May 28 2021 Central Daylight Time
Applications Close: Jun 29 2021 11:55 PM Central Daylight Time

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