Banquet Captain, Catering Shift Supervisor
This is a hands-on working position that provides oversight and leadership in assigned dining operation to all Front of House dining attendant positions, that acts as Lead Service Manager in their absence. This position would, under the general supervision of the Lead Service Manager and Executive Sous Chefs, assign and coordinate the activities of food service workers involved in the set-up, food, and drink service. Maintains, ensures, and is accountable for the cleanliness and accurate functionality of the following areas and associated staff: food service preparation, beverage, dishwashing, dish return, courtesy stands, dining room, and common areas. Provides input in the development of a protocol for service standards. Assigns and delegates staff members to required areas based on the flow of service and need of the operation. Ensures service quality, A9, food safety, and sustainability standards are all upheld and fully corrects non-compliance immediately. Determines break schedules for all of the aforementioned areas based upon organizational needs and staff schedules, all while offering excellent customer service in a team-driven and supported environment.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
Campus Dining Services exists to provide 3.3 million meals per year for the students, staff, faculty, and guests of the university. Campus Dining Services is comprised of Residential Dining Halls, Catering and Retail outlets that operate year-round. Campus Dining leads the industry with outstanding quality food and exceptional dining experiences. We continue to expand our sustainability initiatives and reduce our carbon footprint in our daily operations, including efforts in resource recovery, conservation, and food sourcing. We are committed to providing options and information to all of our guests with dietary restrictions and allergens, including vegan, vegetarian, kosher, and halal choices, supported by a strong allergen awareness program called A9 ® Identified.
What Your Key Responsibilities Will Be
Quality Assurance : Navigate customer complaints and is empowered to make decisions in the best interest of the operations and its guests. Ensure all ParTech and A9 labeling procedures are followed during scheduled shift and determines corrective action when out of compliance, including verifying accurate labeling, troubleshooting equipment, and staff education. Conduct audits of efficiency and effectiveness to manage and control costs. Offer recommendations and solutions to the Executive Culinary team to improve daily operations of functional areas. Assist in the creation of standardized operating procedures and training methods. Ensure all areas are set up and broken down in accordance with SOP's. Comply and enforce sanitation regulations and safety standards.
Personnel : Assist in the culinary staff selection, training, and onboarding process. Empower others to make decisions in areas within their span of control, and participates in measures to increase empower response rate and overall score. Ensure employees follow an assigned schedule, appropriate break times, and follow accurate procedures of requesting time off. Responsible for performance plans for direct reports and hold employees accountable, following progressive discipline processes. Discuss staff issues with Executive Culinary Team and collaborate on the best solution. Display and demonstrate excellent communication skills. Coach others to develop their communication skills.
Dining Operations Prep : Enforces and is accountable for following all dining room SOP's in the assigned areas. Understands and utilizes all production equipment in the assigned facility. Place work orders as needed. Assist with ordering and receiving food as needed. Successfully passes ServSafe and offers tutoring assistance to staff. Utilize university vehicles to deliver goods and services to scheduled events.
What We Can Offer
The salary for this position is $41,292.
The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .
Be Empowered. Be Successful. Be Boulder.
What We Require
- Four years of foodservice experience. Relevant education may substitute for experience on a year for year basis. ServSafe certified and or certificate appropriate for the position level or the ability to acquire a ServSafe certification or certificate appropriate to position level within 6 months of hire. Must possess appropriate ServSafe certification or certificate appropriate to position level for the duration of employment with CDS.
- Necessary Special Requirements: Must be able to acquire and maintain commercial motor vehicle (CMV) license, and successful completion of University of Colorado's Safety Training Program within 90 days of employment to operate vehicles crucial to the position.
What You Will Need
- Ability to work in a team-driven environment.
- Strong attention to detail.
What We Would Like You To Have
- Catering experience in university operations.
- On and off-premise catering experience.
- Knowledge of different dining service styles.
- Experience in bartending and mixology.
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by June 20, 2021, for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: firstname.lastname@example.org