Salesforce Administrator

Location
Texas, United States
Salary
Salary Not Specified
Posted
May 27, 2021
Employment Type
Full Time
The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY:

The Salesforce Administrator will support the ongoingdevelopment of the University’s Salesforce platform. The successful candidatewill have a record of supporting end users and improving processes and adoptionusing Salesforce and associated technologies. The administrator will workprimarily with the Enrollment and Admissions departments, supporting theircurrent needs and future growth. The Salesforce Administrator will beresponsible for day-to-day support, maintenance and improvement of the CRMplatform in collaboration with the Senior Salesforce Administrator andMarketing Automation Administrator. This role is a combination of businessanalyst, administrator and solutions architect.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide day to day Tier 2 end user support(including complex formulas and system maintenance) and assist users totroubleshoot issues and increase their knowledge of Salesforce.com.

Maintain security user roles and profiles,security settings, access settings etc. (User Profiles, Role Hierarchy, SharingRules and Security).

Perform data imports, fulfill ad hoc datarequests, data integrity and manipulation tasks such as merging duplicaterecords and establishing proper ownership of existing accounts and contacts.

Successfully create and maintain documentationon business processes, use and flow, and training materials.

Ability to test, package and deploy quality,scalable and well documented solutions on the Salesforce platform.

Ability to maintain and implement integrationsbetween Salesforce and other applications and systems.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties andresponsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to: Business Applications Manager



TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree, Master’s degree or MBA is aplus

Minimum of one (1) years’ experience in thetechnology field

Experience in higher education in a universitysetting is highly preferred

Minimum 1 year demonstrated experience supporting Salesforce in an enterprise environment

Salesforce Admin Certification preferred

Experience in customizing and configuring COTS applications, including CRM applications

Experience with Lightning Experience and Lightning Components

Strong functional and technical documentation skills

Ability to rapidly research solutions to operational problems which have never been encountered before

Strong problem solving and analytic skills

TRAVEL REQUIREMENTS

Position may be required to travel up to 10%

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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