Specialist IV, Information Technology (Endpoint Support Analyst)

Position Details

Requisition Number

S845P

Home Org Name

Engineering Administration

Division Name

Samuel Ginn Col of Engineering

Position Title

Specialist IV, Information Technology (Endpoint Support Analyst)

Job Class Code

MA14D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Provides technical and service-related support on a range of technologies in one or more of the following information technology areas: system administration, network support, operating system support, systems design and/or implementation or user/client services.
The work of the Information Technology Specialist will vary depending on the needs of the organization and the competencies of the individual and will range from providing assistance and/or providing Tier I support to leading projects and/or providing high-level technical expertise on highly complex matters. The work of an IT Specialist will also range from generalist work to in-depth support for a more narrowly defined field. See leveling guidelines for further information and minimum qualifications.

Essential Functions

The person in this position will help provide endpoint deployment and support in the College of Engineering at Auburn University. The individual will work on a team that is responsible for providing support on information technology issues with a customer-first attitude. The position requires a demonstrated ability to troubleshoot and support networked endpoint systems. In addition to having technical skills, the candidate should be articulate, self-motivated, organized and a life-long learner.

Education Level

High School diploma or equivalent

Field of Study

Years of Experience

5

Area of Experience

Experience in computer maintenance, network design and security, troubleshooting, programming, Windows Active Directory and support of Apple computers.

Requirements for Additional Job Levels

Level IV requires a high school diploma or equivalent plus 5 years of experience.
Grade 34 $45,100 – $75,100

Level V requires a Bachelor’s degree plus 4 years experience.
Grade 35 $51,900 – $86,400

Education Level

Field of Study

Years of Experience

Area of Experience

Level IV Only: When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Requirements for Additional Job Levels

Minimum Skills and Abilities

High school diploma or equivalent and 5 years of experience with operating systems, computer hardware, software applications, and strong networking knowledge are required. Employer will consider advanced degrees in lieu of experience. Candidate should have familiarity with Windows platforms in a Windows Active Directory environment. Experience with Azure AD and Intune for managing clients is desired. Experience with operating system image development and deployment as well as automation of software installations is desired. Knowledge Mac and Linux environments are desired. Script writing or programming skills are desired in any programming language. Must be able to design and troubleshoot networks with a deep understanding of routers, subnets and firewalls.

Minimum Technology Skills

Minimum License and Certifications

None Required.

Desired Qualifications

A bachelor’s degree from an accredited institution in Computer Science, MIS or related field is desired. Experience working in a higher education environment is also desired.

Salary Grade

Salary Range

$45,100 - $86,400

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

City position is located in:

State position is located:

List any hazardous conditions or physical demands required by this position

Posting Date

05/28/2021

Closing Date

EEO Statement

A commitment to an inclusive and diverse campus environment is required. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Provide 3 references

Quick Link for Internal Postings

https://www.auemployment.com/postings/23144
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

1. * How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. * Do you have a high school diploma or equivalent?
   • Yes
   • No
3. * How many years of experience do you have in computer maintenance, network design and security, troubleshooting, programming, Windows Active Directory and support of Apple computers?
   
   (Open Ended Question)