Records Associate 2 - (STA007472)
Reviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves customer problems.Job Duties
- Reviews student records to ensure accuracy of data. Identifies discrepancies and resolves problems, referring complex issues to Records Analyst.
- Audits, updates and maintains records in student information system.
- Processes requests for student transcripts, enrollment and degree verifications, diplomas, address changes, and other student records requests.
- Provides enrollment and student record assistance in person to current, former, and prospective students. Researches academic records for current and former students.
- Processes graduation applications and certifications and may process diploma orders.
- Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties.
- Prepares weekly reports and correspondence.
- May provide work leadership to Records Associate
- May handle cash received for processing of requests.
- Performs other job-related duties as assigned.
Associate's Degree and 3 years experience.
Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristic of this field.Experience:
Requires a minimum of three (3) years of directly job-related experience.
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