Senior Business Operations Manager/CRM Specialist

Ohio, United States
Salary Not specified
May 28, 2021
Employment Level
Employment Type
Full Time
Kenyon College invites applications for the position of Senior Business Operations Manager for the Office of Admissions.  Reporting to the Director of Enrollment Operations and Technology, the Senior Business Operations Manager/CRM Specialist will serve as primary administrative and development manager of Kenyon’s core CRM platform, Technolutions Slate (or any future platform), and related technologies and systems. In addition, this application and systems specialist will provide support and training of the platform to current and future Enrollment staff and manage enhancements, troubleshooting, system maintenance, and system development.

Key Responsibilities

    Manage Kenyon’s day-to-day operational deployment of Technolutions’ Slate CRM platform, including Communications and Outreach; Event Management; Queries, Reporting, and Data Management; Automations and Integrations; Application, Evaluation, and Review. Gather business requirements and design/develop configurable features, such as forms. Perform annual updates to the online application platforms - The Common Application and The Coalition Application; test and implement. Provide process improvement and process design leadership with staff for effective and efficient usage of Slate. Provide all import and export functions for Slate and related systems like test score sources, student search, marketing firms; ensure the accuracy of data flow between all systems. Stay current with Slate best practices and attend trainings as new features are available. Manage the annual cycle prep processes including all data fields, values, reports, queries, forms and applications . Provide regular data functions including duplicate record management, data integrity, data accuracy, system maintenance. Maintain applicant portals (Applicant Status, Admitted Student Website, Arts Supplement). Maintain and develop all Slate related documentation and training materials.
Key Skills / Requirements

    Experience with Technolutions Slate, required. High degree of comfort in Slate communications and marketing tools, form development, portal development, appointment and interview configuration, trips and travel configuration, self-service management, Slate data visualizations and analytics, SFTP batch import/export, custom applications, read and review automation configuration, decision release and reply management. Experience with general system process assessment, design, and re-design. Excellent documentation skills. Highly developed writing and proofreading skills.
Preferred Qualifications

    High degree of comfort with technology and data management/manipulation. Experience with writing data expressions, including in SQL (preferred, but not required). Experience with other CRM systems (i.e., FrontRush). Familiar with Student Financial Aid systems, such as PowerFAIDs. Knowledge of third-party application platforms (e.g., Coalition, Common App). Relevant technology experience that demonstrates a working knowledge of systems, data analysis and/or higher education admissions operations.

Remote/hybrid work environment may be an option for this position.

Kenyon College is a nationally prominent, private liberal arts college where academic excellence goes hand in hand with a strong sense of community and close relationships among students and professors.

Compensation and Benefits

Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 85% tuition waivers at fifteen other of the nation's finest liberal arts colleges.

We also offer health and dental insurance, TIAA/CREF retirement, and many other benefits, including provisions for a spouse, families, and domestic partners. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook.

Kenyon is a unique place to live and work. To discover why it should be your next home, click here.

Kenyon College is an equal opportunity employer and applications from members of all underrepresented groups are encouraged. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website.