Associate Director

Location
New York, United States
Salary
Salary Not Specified
Posted
May 27, 2021
Employment Type
Full Time
Posting Details



Job # 037026 Department Code 20703-6031 Department Information Technology Services Job Title Associate Director Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S6 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

The Associate Director will act as a member of the ITS leadership team and will oversee computing technology needs for a number of large organizational units within the University. Oversight will include collaboration with leadership in their respective areas of support responsibility to understand functional and computing needs, recommendations for technical solutions and/or procedures, and implementation of the agreed upon solutions. The Associate Director will be responsible for the day-to-day leadership, supervision, and professional development of several staff in Administrative Computing Services. The Associate Director will report directly to the Director of ACS .

Qualifications

• Bachelor’s degree in Computer Science, Math, Engineering or related field with five (5) plus years of related experience or equivalent combination of education and experience required.

Job Specific Qualifications

• Proficient in hardware and software installation, troubleshooting and support. Familiarity with security, network and systems administration.

• Excellent analytical and problem-solving skills.

• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization.

• Excellent leadership and decision-making skills.

Responsibilities

• Supervise computer consultant and support analyst staff, provide technical support, guidance, and direction, and manage staff development, training, and performance.

• Self-initiate and prioritize systems support/administration duties for self and team, including determining and defining the course of action necessary to obtain the desired result.

• Serve as an escalation point for staff in the identification and correction of moderately complex-to-complex computing systems and applications problems.

• Supervise computer consultant and support analyst staff, provide technical support, guidance and direction, and manage staff development, training, and performance.

• Self-initiate and prioritize systems support/administration duties for self and team, including determining and defining the course of action necessary to obtain the desired result.

• Serve as an escalation point for staff in the identification and correction of moderately complex-to-complex computing systems and applications problems.

• Develop and maintain relationships with key stakeholders in supported areas.

• Understand unit business processes and recommend appropriate hardware and software to ensure functionality and efficiency.

• Assess, implement and maintain hardware lifecycle replacement recommendations for supported units.

• Work with supported units, vendors, and other technical staff to ensure technology adheres to University IT policy.

• Assist units in selecting appropriate hardware and software that meets University security standards and accessibility requirements.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEOC

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link https://www.sujobopps.com/postings/86973 Job Posting Date 05/27/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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