Associate Dean of Students and Director of Student Case Management (17089)



Summary/Objective

The Associate Dean of Students and Director of Student Case Management is primarily responsible for the day-to-day function of case management in the Office of the Dean of Students. This position directly works with and directs a case load containing students with significant medical, mental health, social, academic and/or other behavioral needs.

Essential Functions

1. Student Case Management and Crisis Management: manage a case load of students with significant medical, mental health, socialization, academic and/or behavioral needs to ensure they receive appropriate interventions and are monitored effectively. Manage student crises from initial contact through to resolution. Assist with student emergencies involving the death of students, attempted suicides, and other emergencies (e.g., bomb threats, possession of weapons on campus or at university activities and events) by coordinating the appropriate response to such emergencies in consultation with Dean of Students. Lead Office of the Dean of Student’s response to reported hazing activity. Coordinate and conduct timely investigative processes; respond to parents and students to address complex student issues through to resolution. Communicate with academic administrators, faculty members, and advisors, as needed, to obtain relevant student information and to communicate student interventions; provide consultation and follow-up services to relevant parties. Serve in an on-call rotation system to address student crises outside of business hours.

2. Care Network and Care Team: provide leadership to and facilitation for the Care Team including the creation of weekly students of concern list, meeting agenda and meeting facilitation. Manage the assignment and triage of reports coming via the Care Network; consult as needed with case managers to assure compliance with team expectations surrounding follow-up and intervention. Collaborate with the Assistant Dean of Students to ensure proper training for all case managers and Care Network users. Collaborate with the Dean of Students to ensure proper access and security for all case managers.

3. Administration and Supervision: assume responsibility and leadership for the Office of the Dean of Student in the absence of the Dean of Students. Directly supervise and evaluate the Assistant Dean of Students and Case Manager.

4. Student Conduct and Conflict Resolution Services: collaborate and work closely with the Associate Dean of Students and Director of Student Conduct and Conflict Resolution Services on a regular basis; Serve as a hearing administrator in an as needed basis; Assist the Director of Student Conduct and Conflict Resolution Services in the management of relevant and applicable Care Network cases that require coordination between the two units (DOS/SCCRS).

5. Outreach and Education: create and implement, on a regular basis, initiatives that educate and inform the campus community (faculty, staff and students) about the Office of the Dean of Students. The Care Network, Care reports, Care Team and other functions of the office should be addressed in these initiatives.

Essential Functions (continued)

6. Neighborhood Relations: create, implement and monitor the Off-Campus Living Orientation Program. Collaborate with Student Conduct and Conflict Resolution Services on the compliance of program assuring all students required complete program and if not appropriate sanctions and follow-up occur in a timely manner; Coordinate with campus partners such as AUPD, Community and Government Relations, Athletics, and the Center for Student Involvement, as well as off-campus partners such as landlords and neighbors, to address and resolve neighbor complaints; Partner with the Housing Office to educate students, both individually and in groups, about their responsibilities in the community and surrounding neighborhoods; Coordinate with the Associate Dean of Students/Director of Student Conduct (or designee)to pursue Student Conduct Code violations pertaining to neighborhood issues; Document neighborhood complaints and resolutions and share information with campus partners.

7. University and Division Leadership: represent the Office on various University committees, task forces, and searches and other duties as assigned.

Supervisory Responsibility

Directly supervises 2 FT employees:

  • Assistant Dean of Students (7778)
  • Case Manager (12699)


Position Type/Expected Hours of Work
  • Full time, 12-month position
  • Team Leader/Consultant A
  • Exemp
  • Required to serve in an on-call rotation system to address student crises outside of business hours.
  • Minimal travel required


Required Education and Experience
  • Master's degree in counseling, student development/personnel/affairs, higher education, or related field
  • 8-10 years of relevant experience
  • 8 years of progressively responsible experience in higher education student affairs
  • Experience in crisis and case management;
  • Experience supervising professional staff.
  • High standards of professional integrity and ethics.
  • Demonstrated skill in managing difficult situations involving students, parents, staff, faculty, and community members.
  • Evidence of organizational understanding and an ability to work collaboratively.
  • Desire and appreciation for work in a diverse, fast-paced office environment.
  • Current knowledge of principles/practices in student development and its application, multicultural competence, and organizational/management theory.
  • Knowledge of higher education law (e.g. FERPA, Title IX, ADA, Section 504, HIPPA).


Preferred Education and Experience
  • Experience with college wellness programs


Additional Eligibility Qualifications
  • Diversity, Equity, and Inclusion: An ability to welcome, value, and affirm individuals of all identities and experiences, and a commitment to ensure they are understood, appreciated, and fully included in the university community.
  • Discretion, Tact and Diplomacy: Ability to exercise discretion, tact and diplomacy while interacting with students, faculty, university staff, management, and other stakeholders on confidential and/or sensitive matters.
  • Team Leadership: Ability to effectively lead a team of employees which includes planning, coordinating, and monitoring the work of others assigned on a project or program basis, providing technical guidance, coaching and feedback, and building effective work relationships.
  • Standard Office Software: Skill using email, word processing, spreadsheet/ data analysis and presentation development software applications such as Microsoft Outlook, Word, Excel, and PowerPoint while preparing briefings, reports, and presentations.
  • Student Services Skills: Ability to serve as bridge to services, intervene and/or advocate on students’ behalf with offices across campus to support needs, drive engagement and empower students to achieve their goals.
  • Advanced Communication: Ability to express oneself orally and in writing in a clear and concise manner, use language with precision; construct logical arguments; and produce written material appropriate for the audience that is free of spelling and grammatical errors. Ability to engage in active and empathetic listening and communicate with a service minded orientation.
  • Advanced Decision-Making Skills: Ability to identify the information needed to clarify a situation; probe skillfully to get at the facts; distill information into critical factors for consideration; and exercise judgement to make timely, accurate, effective, high-stakes decisions, even when information is in complete and the situation is ambiguous.
  • Interpersonal Skills: Ability to related well to and develop and maintain effective relationships with people from varied backgrounds and situations; demonstrate understanding, concern and empathy for others; effectively relate to people who are displaying hostility or distress; and respond appropriately to the needs and feelings of different people in different situations.


Additional Eligibility Qualifications (continued)
  • Organizational Skills: Ability to organize, carefully prepare, and review one’s own work to ensure completeness and accuracy; clarify and juggle competing priorities, expectations and timelines; manage time effectively; set up procedures to ensure high quality of work and adherence to deadlines; follow up with others to ensure that agreements and commitments have been fulfilled; and to adapt organizational methods to the pace and demands of work to maintain consistent quality and effectiveness.
  • Analytical Methods: Skill applying analytical methods, processes, and techniques to conduct research and collect data; performing analysis, identifying trends, outliers, and anomalies; evaluating findings, identifying advantages and disadvantages; extracting meaning and generating insights; drawing conclusions and developing recommendations and alternatives to solve business problems.
  • Program Management: Skill managing and implementing program activities including the development of objectives, action plans and timelines. Ability to developing, manage and evaluate program budgets; coordinate with other functional areas; conduct program studies to evaluate the effectiveness and efficiency of operations and policies; recommend and implementing process improvement efforts and enhancements to program policies, standards, systems, and/or processes; train others on program components and best practices; and responding to policy and program inquiries and information requests from internal and external sources.


Benefits
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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

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