Instructional Support Specialist

Position Information

University Code 24111 University Title IT Analyst 1 University Job Family Information Technology ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Instructional Support Specialist Position Number 592730 Is this employee on a H1B Visa? Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department School of Medicine Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

Coordinate classroom technology usage, particularly installation, maintenance and imaging of classroom computers; and including AV support, videoconferencing support, and classroom equipment maintenance. Provide on-call troubleshooting and support for classroom computer and AV systems, including presentation, videoconferencing and lecture recording systems. Encourage the development of instructional technology and classroom resource skills.

Minimum Hiring Standards

Demonstrated general knowledge of computing devices and operating systems, including desktop and laptop computers, tablets, smart phones, application servers and network infrastructure. Demonstrated general knowledge of desktop security best practices. Demonstrated general knowledge of audio-visual (AV) equipment, such as video projectors, cameras, microphones and sound systems, room-based lecture recording systems. Ability to diagnose and resolve common AV and presentation issues. Demonstrated general knowledge of videoconference and webconference systems. Demonstrated general knowledge of Microsoft Office suite, particularly Word and PowerPoint.. Strong technical and creative problem solving skills. Ability to apply knowledge and experience to create novel solutions when facing novel situations. Strong oral and written communication skills. Ability to communicate effectively with faculty, staff and students. Ability to explain complex technical concepts to audiences with varying levels of technology experience. Ability to quickly learn and apply sophisticated software applications and hardware configurations. Ability to lift and carry 50 lbs. for a short distance. Ability to perform duties independently in a timely and punctual manner. Ability to collaborate as an effective member of a busy technology service team. Ability to perform duties in a diverse work environment with frequently shifting priorities.

Preferred Hiring Standards

COMPTIA A+ Certification
Bachelor’s Degree in Information Technology or closely related field

Required Licenses/ Certifications Anticipated Hiring Range $40,000 - $50,000 Application Process/Additional Information Campus MCV Campus Hours/Week 40 Normal Work Days/Hours M-F Job Open Date 05/27/2021 Posting will close on or before Open Until Filled Yes Job Category Information Technology Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/106418 Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How many years of customer service (in a professional setting) do you have?
   • 0 - 1 years
   • 1 - 3 years
   • 3 - 5 years
   • 5+ years
2. * How many years of Information Technology work /academic experience do you have?
   • 0 - 1 years
   • 1 - 3 years
   • 3 - 5 years
   • 5+ years
3. * Describe any technology support that you have provided in the past.
   
   (Open Ended Question)
   
   
4. * Are you proficient working cross-platform between Mac and Windows systems?
   • Yes
   • No
5. * What certificates (if any) do you have (i.e. Dell, Apple, MCSE, A+, CTS, etc.)
   
   (Open Ended Question)
   
   

Optional & Required Documents
Required Documents

1. Cover Letter/Letter of Application
2. Resume

Optional Documents