Academic Instructional Technologist

Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts.

Please note that Suffolk University conducts background checks as a condition of employment.

We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:
  • Generous paid time-off programs and commitment to work-life balance
  • Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children
  • Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account
  • Pre-tax commuter benefit
  • Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges
  • Discounted home and auto insurance

  • Description

    Summary of Position


    The Academic Technologist/Instructional Designer reports to the Associate Director, LIT, supports faculty use of University-wide teaching and learning technology applications and is an integral member of the Center for Teaching & Scholarly Excellence (CTSE) team. In addition to partnering with instructors and educational developers to promote academic technologies that support equitable, student-centered, research-based instructional practices in a variety of learning environments, this position provides approved academic technology resources, digital documentation and workshops, responds to academic technology service tickets, and recommends innovative and emerging technologies designed to foster student learning related to the University’s strategic initiatives.

    Primary/Principal Responsibilities:
    • Instructional Design Support: Actively assist faculty, staff and student use of academic technologies such as the learning management system (currently Blackboard), video and voice tools, polling software, and remote and online learning tools. Develops and provides educational materials in a variety of platforms, facilitates workshops and collaborates with educational developers to support faculty use of academic tools for online, remote and hybrid courses
    • Academic Technology Support: Resolve ServiceNow Tickets During High Volume Times - Research, test and find solutions for issues, error messages and software bugs; track and resolve requests assigned to CTSE via ServiceNow.
    • Course, Organization, User Management and Instructional Documentation - Create, edit, add, enroll, & delete users, create, edit, and delete non-credit, sandbox, and template course shells, parent/child courses, and organizations. Create and maintain instructional materials, user documentation and instructional tutorials
    • One-on-One technological support: Meet with individual faculty clients one-on-one to diagnose technology concerns, provide resources, analyze technology use, and provide additional services as needed
    • Innovative and emerging technology support and collaboration : Support faculty with innovative and engaging social learning objects and tools. Stay up to date with emerging academic technologies. Support and assess pilots for emerging software and hardware technologies.
    • Contribution to the CTSE and the University: Collaborates with CTSE team members on new and revised processes and program; participates in CTSE team meetings and annual Symposium on Innovation in Teaching & Learning. Engages in University events and activities, as appropriate.
    • Professional Growth: Develops a plan for continual growth; takes advantage of appropriate local workshops, seminars and demonstrations; collaborates with colleagues at peer institutions; and subscribes to professional listservs and appropriate publications.

    Requirements/Qualifications:
    • Bachelor’s degree
    • 3-5 years of experience working in higher education
    • Proficient with common academic technology tools (Blackboard, Zoom, video software, polling software, etc.)
    • Experience managing projects and developing a process for integrating academic technologies into the curriculum
    • Experience working with instructors to identify teaching and learning goals and provide relevant solutions for using available technologies
    • Experience administering Learning Management Systems and using office productivity software (MS Office365, Camtasia, Qualtrics, Word Press, HTML)
    • Ability and willingness to learn new technologies quickly and remain up to date on trends and emerging technologies
    • Demonstrated success in collaborative environments
    • Experience with researching, evaluating, installing and piloting software
    • Excellent problem solving and analytical skills
    • Ability to work well independently, willingness to multitask and assist on a variety of academic technology issues, detail-oriented
    • Open-minded, curious and enthusiastic about learning technologies.
    • Enthusiasm and empathy for those who struggle to learn technological skills
    • Solid written, verbal, and communication skills

    Skills Desired
    • Master’s degree in Instructional Design, Educational Technology, or a similar field
    • Experience working closely with or on a help desk
    • Experience with third-party publisher LMS plug ins, video and multimedia production platforms, student response systems (web-based), course capture systems, web conferencing software, simulation environments, adaptive learning environments, Adobe suite, and other academic software applications.
    • Experience with learning analytics that provide evidence for improved student learning


    Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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