Job no: 235095-US
Work type: Staff-Full Time
Location: Madison
Categories: Health Care, Medical, Social Services, Office & Administrative Support

Position Summary:

The Employee Assistance Office (EAO) within the Office of Human Resources at UW-Madison is recruiting an Office Manager to manage the internal Employee Assistance Office. This key position is responsible for being the first point of contact for all receiving services for counseling and consultation. It includes maintaining calendars, waiting lists and schedules for the EAO Director and Counselor/s. In this role, the office manager manages a data base and implements several surveys to measure effectiveness of services. All reports and programs are prepared by the office manager, which includes an annual report with multiple sources of data as well as powerpoints for training programs. Additionally the office manager helps create, edit and distribute EAO newsletter. In this role, the office manager promotes services at Benefits Fairs and other events. The confidentiality of this position is key in interactions with clients and associated scheduling and records.

The office manager reports to the EAO Director. The best-qualified candidates will have experience in all of the areas mentioned above as well as being highly organized, efficient and able to function independently.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree Required

Minimum Years and Type of Relevant Work Experience:

- Maintain composure and professionalism when assisting internal and external stakeholders who may be under duress and provide high-level customer service while working independently with minimal supervision
- Exceptional interpersonal skills in all communications including email, telephone, and face-to-face, and maintain client and office confidentiality
- Experience in maintaining multiple calendars and email boxes and with Microsoft Windows and Microsoft Office (MS Word, Excel, Outlook, and Power Point), and comfortable learning new systems
- Strong attention to detail, including composing communications and data entry
- Effective organization skills and the ability to simultaneously work on projects, prioritizing according to departmental needs
- Enter, manage, and analyze data in office specific software program and create reports
- Work on teams and/or with multiple professionals

NOT REQUIRED BUT HIGHLY PREFERRED QUALIFICATIONS: Bilingual in English, and one of the following languages: Spanish, Hmong, Tibetan, Chinese, Nepali

Additional Information:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.



Work Schedule:

Standard business hours, Monday through Friday

Appointment Type, Duration:



Minimum $22.00 HOURLY
Depending on Qualifications

Instructions to Applicants:

To begin the application process, click the "" button. Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background, and related work experience, including:
- Experience providing customer service to internal and external customers, particularly under stressful situations.
- Experience maintaining multiple calendars and email accounts, experience with Microsoft Windows and Microsoft Office (MS Word, Excel, Outlook, and Power Point), and your comfort level with learning new systems.
- Experience with databases, including entering, managing, analyzing, and creating reports and attention to detail
- Experience prioritizing simultaneous work projects


Anne Yorde
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Official Title:


Employment Class:

University Staff-Ongoing

Job Number:


The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: May 26 2021 Central Daylight Time
Applications Close: Jun 13 2021 11:55 PM Central Daylight Time

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