Onward to Opportunity (O2O) Employment Navigator - Remote Position

Posting Details

Job # 037025 Department Code 31301-0097 Department Institute for Veterans and Military Families Job Title Onward to Opportunity (O2O) Employment Navigator - Remote Position Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

Remote Opportunity: This position although listed as a position in Syracuse, NY, is not tied to this region. This position can be executed from any of the 48 continuous states.

The Institute for Veterans and Military Families ( IVMF ) is seeking an experienced program manager for its O2O team for project design, implementation, operation, and measurement across the employment partner talent pipeline and employment navigation components of the program. This individual will provide direct project management and serve as a collaborative leader with the O2O program’s national leadership team to develop centralized project management standards, process design and outcome reporting.

This is a critical role for the IVMF as it continues to diversify and grow its employment pipeline capabilities to include, development, liaison services to partner organization human resource departments, and management of the suite of employment services offered to the O2O program’s participants. Responsibilities include (but are not limited to) developing standards, processes, and tools for centralized project design, implementation, operation and measurement, direct project management support to critical/special initiatives, customer/client service interfacing, relationship management and driving quality improvement and growth in project delivery.


• Bachelor’s degree or equivalent combination of education and experience.

• Three (3) plus years of project management experience.

• One (1) plus years of human resources/military-related employment services experience.

• Proficiency in customer service management ( CRM ) software (preferably Salesforce).

• Proficiency in human resource job responsibilities including (but not limited to) talent sourcing, hiring process management, and employment related services.

• Proficiency in Learning Management Systems (e.g., Skillsoft).

Job Specific Qualifications

• Exceptional organizational skills and attention to detail/quality.

• Experience and personal discipline to successfully manage multiple, complex, concurrent projects; can meet deadlines with competing demands, and responsibilities in a fast-paced work environment.

• Excellent communicator, both oral and written; demonstrated ability to communicate effectively with senior leaders and external partners/clients.

• Positive, team-focused, and customer-service mindset.

• Preference given to those with a military service connection, or who have worked with veteran, military, and/or family stakeholders, universities or think-tanks, and familiarity with related government programs and services for veterans, families, and related civilian human services programs.

• Experience with customer relationship management/learning management systems.


• Participates with O2O National leadership team to establish projects, implement and maintain the project, its structure, processes to include reporting, and results.

• Collaborate with O2O leadership to forecast and identify future needs to supervise efficiencies in project execution.

• Regularly schedule and oversee reviews with O2O National Leadership team, IVMF budget team, and relevant governance committees to continuously monitor the project portfolio, financial impacts, execute change, and lead the reprioritization to meet project sponsors’ needs as required.

• Develop and maintain portfolio- and project-level documentation and governance tools, templates, guidelines, procedures, and processes.

• Oversee project advertising, marketing, and recruitment efforts to achieve/surpass established deliverables.

• Create comprehensive evaluation summaries and recommendations of prospective partner organizations, resources, and technologies for inclusion in project execution.

• Facilitate selection, implementation, and team training on applicable tools or software, as required.

• Develop and maintain follow-on program participating events to include (but not limited to) networking events, employer panels, and industry employer spotlights presentations.

• Serve as primary operational and tactical O2O liaison with identified employer partner organization points of contact; establish and maintain a standard communication schedules as specified by project requirements.

• Serve as direct liaison and connection point for employment partner organizations and employment services providers to O2O national leadership team, installation operations, and general IVMF support teams.

• Formulate a digital and in-person national, regional, and local O2O military-connected recruitment and employment pipeline strategy to in-demand employment opportunities for identified employer partners.

• Development of a J&J digital and in-person national, regional, and local O2O military-connected recruitment and employment pipeline strategy to in-demand employment opportunities.

• Development and promotion of co-branded digital and physical promotional assets with identified partners.

• Collaborate with O2O project leaders in the management and oversight of project milestones.

• Serve as lead project manager for complex projects involving multiple teams and external partners, as well as special/strategic project initiatives deemed critical by the O2O National Leadership team.

• Coordinate with key O2O National Leadership team and IVMF operations and SU offices (sponsored programs, general counsel, institutional protections) to support performance reporting and budget management of pertinent sponsored dollars contract(s).

• Develop key performance indicators (KPIs) in accordance with contract requirements and strategic goals.

• Establish, maintain, and support project reporting using determined project KPIs.

• Contribute to relative proposal writing and preparation for new grants and opportunities, with a focus on project scoping, resourcing, and related pre-planning activities pertaining to the employment-related elements of the program.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link https://www.sujobopps.com/postings/86968 Job Posting Date 05/26/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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