Administrative Coordinator


Position Information

University Code 19021 University Title Customer Service Representative University Job Family General Administration ORP Eligible No For more information on ORP, visit: Retirement Plans
Recruitment Pool All Applicants Recruitment Type Multi Title Scope of Search Local Working Title Administrative Coordinator Position Number 586560 Is this employee on a H1B Visa? No Position Type Staff Job Status Full-Time FLSA Indicator Non-Exempt Employee Group University Employee Department Dean's Office Organizational Overview

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities

The Administrative Coordinator reports to the Associate Deans and provides customer service, receptionist, and operational support to the College of Health Professions Dean’s Office. Responsibilities will include typing memos, correspondence, and reports; serving as the department receptionist; assisting with calendar maintenance and scheduling appointments; responding to customer inquiries in person, online and via telephone in a timely and respectful manner by practicing first call resolution, preventing call escalation, and adhering to service procedures and guidelines; directing visitors and incoming calls to appropriate offices and departments; serving as administrative support to the Associate Deans; retrieving and delivering incoming and outgoing office mail; assisting staff with event coordination and set up; maintaining personnel contact information and updating employee distribution lists; taking minutes at meetings; etc. The Administrative Coordinator will resolve most standard issues independently and refer complex or unique issues to the Associate Deans. Must provide exceptional office and administrative support for visitors, students, staff, and faculty as the receptionist for the College of Health Professions Dean’s Office, as well as clerical and administrative support to the Associate Deans, utilizing available resources of the University and Health System.

Minimum Hiring Standards

• High School Diploma or equivalent

• Demonstrated ability to interact with multiple and varied customers in a professional and respectful manner

• Demonstrated ability to respond professionally and congenially to emails and phone inquiries from current/prospective students, alumni, faculty, staff, and visitors

• Exceptional positive service-oriented customer service skills, along with the ability to prioritize work, handle multiple tasks and meet deadlines is required

• Excellent verbal, written, and interpersonal communication skills

• Ability to maintain confidentiality and professionalism in an office environment

• Proficiency in Microsoft Office Suite and Google Drive

• Experience using a wide array of office machines/technologies

• Ability to exercise judgment, appreciate diversity, and respect differences

• Excellent attention to detail and exceptional analytical, problem solving, organizational, and proofreading skills

• Demonstrated experience or high potential for fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

• 2-3 years of work experience in an administrative/office support position

• Graduation from an accredited college or university with a Bachelor’s degree

• Experience in a higher education environment

Required Licenses/ Certifications Anticipated Hiring Range $31,700 - $40,800 Application Process/Additional Information Campus MCV Campus Hours/Week 40 hours/week Normal Work Days/Hours Monday - Friday / 8:00 am - 5:00 pm Job Open Date 05/26/2021 Posting will close on or before Open Until Filled Yes Job Category Administrative/ Secretarial/ Clerical Is this a restricted position? No Is this position eligible to participate in alternative work arrangements? No Sensitive Position No Resource Critical Yes Quick Link https://www.vcujobs.com/postings/106353 Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. Please describe your experience working in an academic or administrative office environment.

    (Open Ended Question)

  2. Describe your experience using superior prioritization and organizational skills.

    (Open Ended Question)

  3. This position requires experience working in a detailed oriented environment, performing customer service in person and via the telephone. Please list your experience working in an office setting with these conditions.
    • None
    • Less than 6 months
    • 6 months - less than 2 years
    • 2 years - less than 5 years
    • 5 or more years
  4. Please explain how your training, experience, and professionalism make you well suited for this position.

    (Open Ended Question)

  5. Please describe your experience working as a team player within an office environment in dealing with employees of various levels.

    (Open Ended Question)

  6. Please briefly describe examples of your use of various programs in Microsoft Office which made the work flow more smoothly in the office setting.

    (Open Ended Question)

Optional & Required Documents
Required Documents
  1. Cover Letter/Letter of Application
  2. Resume
Optional Documents
  1. Reference Letter - 1
  2. Reference Letter - 2
  3. Reference Letter - 3
  4. Other Document


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