IT Learning Management Systems Administrator


Posting Details

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Job Title

IT Learning Management Systems Administrator

Posting Number

F003964

Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded

No

Category

APT

Class Code

15

Pay Rate

Commensurate with education and experience

Location

District

Department

DT Enterprise Project Mgt

Job Summary

This position will collaborate with the Center for Teaching and Learning (CT&L) to ensure maintenance, stabilization and build-out of the college Learning Management System ( LMS ) Canvas, to include third-party integration. This position keeps the learning environment scalable and sustainable, executing precise testing protocols and change management while ensuring parity between testing and production environments. The position also participates in documentation of the learning environment, and evaluation of additional tools that work in concert with the learning platform to provide a full range of functionality for learning and teaching. This position reports to the Manager of User Video Services.

Essential Duties and Responsibilities

• Builds courses within the Canvas LMS and discovers/implements Canvas features for effective course delivery
• Provides technical support to end-users for both hardware and software issues including installation, configuration and maintenance of operating systems, workstations and servers, in support of complex processing requirements
• Analyzes systems requirements and performance and develops specific measures to increase the overall efficiency
• Works with IT services to ensure that Canvas cloud-based operations including backup and recovery operations are being performed and are intact
• Provides extensive operational support, file restorations, backups, disk space management and problem resolution for operating system (OS) platforms
• Tests and performs backup restoration operation as required to meet business needs
• Supports and maintains the learning environment security requirements while abiding by applicable TCC policies, standards and procedures
• Understands Service Level Agreements (SLAs) and ensures vendors are providing/maintaining appropriate services in line with SLAs by conducting periodic performance audits
• Provides Level 2 LMS technical support to all faculty, staff, and students via phone, support ticket, and/or in-person meeting
• Performs basic level system testing related to LMS issues, service pack upgrades, and patch set releases
• Creates and edits LMS tip sheet material
• Collaborates on special projects, tasks, and assignments related to online teaching and learning
• Stay current with new technologies in the field through research, conferences, podcasts, webinars, and trade publications
• Implements feedback provided by faculty related to course content changes and improvements.
• Provide guidance and expert advice to management and other departments on technical, systems or process-related topics.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College ( TCC )
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

• Associate’s degree from a regionally accredited college or university in Computer Technology, Information Technology, or Business or a related
• Five (5) years related work experience in Learning Management Systems
• Three (3) years of experience working directly with Canvas Learning Management System
• One (1) year of experience supervising employees (e.g., managing and evaluation performance of others)

Desired Education, Experience, Certifications, Licensures

• Bachelor’s degree from a regionally accredited college or university in Computer Technology, Information Technology, or Business or a related
• Previous experience in college and/or university setting

Knowledge, Skills and Ability

• Demonstrate understanding of and comfort with computer-based technology and mastering new technologies/digital platforms/systems
• Ability to install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements
• Proven knowledge of server and PC operating systems, including cloud-based system operations
• Manages the delivery, development, and strategy of instructional technology services
• Able to perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Experience with server performance tuning and monitoring tools
• Experience in designing/converting curriculum to an online format
• Excellent communication (written, verbal, listening and public speaking) skills
• Must be service-oriented with a focus on helping others
• Excellent organizational skills and attention to detail
• Ability to use Microsoft Office Suite
• Dedicated to exceeding customers’ expectations and focused on improving service
• Takes ownership for actions and has a timely follow-up on commitments

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Successful candidates for this position must be available to work a flexible schedule, including availability to work some weekends.

Posted

05/21/2021

Contact

Dave Killingsworth

*

David.killingsworth@tccd.edu
Applicant Documents
Required Documents
  1. Resume / Curriculum Vitae
  2. Unofficial Transcripts
Optional Documents
  1. Cover Letter
  2. Certification / License

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