Library Technician II, Maureen and Mike Mansfield Library
The University of Montana Maureen and Mike Mansfield Library invites applications for two (2) Circulation Supervisors (Library Technician II) position. This position is cross-trained and assists library patrons in multiple functional areas of the library including Circulation, Interlibrary Loan, Reference and Technical Support
Work is performed in a normal office environment. Approximately 90% of a working day is spent at a computer. Some physical lifting and sorting are required.
The overall complexity of this position is considered basic to intermediate in nature. This position requires the ability to understand and apply national and local rules and standards. In addition to understanding pre-existing standards and best practices, this position is required to evaluate and analyze data with relation to current situations within the Library, problem-solve and make independent decisions based on their knowledge of departmental, library, university, national and international policies, procedures, and standards.
Job responsibilities and expectations include:
- Uses excellent judgment and high degree of initiative to deal with emergencies, personnel, customers and building issues
- Responsible for the safety and security of the building, collections and occupants
- Responds to inquiries and complaints, explains and enforces Library policies, resolves conflicts and problem-solves, without direct supervision
- Supervises student employees in Circulation
- Performs complex circulation functions and makes decisions about exceptional circumstances regarding patron accounts, fines and fees, check out and renewals
- Troubleshoots fulfillment operations in Alma and Primo (the Library’s integrated library system)
- Processes resource sharing materials for TRAILS consortium of 19 Montana academic libraries
- Assists in maintaining comprehensive policy/procedure manuals for Circulation
- Contributes to policy development for Circulation
- Opens and closes the library; also monitors and analyzes space use and needs in stacks area
- Performs accurate cash handling and ensures student employees perform accurate cash handing, reconciles tills
- Serves as a member of the library’s Disaster Response Team assisting with recovery of damaged collection materials, such as from a water leak
- Manages the Library’s media collection and video scheduling for classroom use
- Researches and accesses fees on damaged and lost items and bills patrons through our integrated library system Alma, Banner, and by generating invoices for community borrowers
- Generates statistics on items for potential purchase
- Plans and implements complex moves of stacks material, including analyzing space and space needs throughout the building, understanding growth patterns and organizing material shifts on an ongoing basis,
- Supervises specialized shelving of Government Documents materials and maps, requiring working knowledge of Dewey, LC and SuDoc classification systems
- Analyzes unit needs and hires appropriate student hours to provide maximum customer service
- Monitors student payroll reports to ensure the unit stays within the student payroll budget
- Performs patron account adjustments including fines and fees in our integrated library system Alma and in Banner
- Assists with Course Reserves processing, accessibility checking and compliance processing
- Typical shifts candidates in this position will be hired into are :
- Sunday 11:30 am - 7:30 pm, M-R 11 am - 7:30 pm, but works alternative shifts when library hours change or staff shortages require it
- Tuesday-Thurs, 2 pm - 10:30 pm, Fri-Sat 11 am-7:30 pm, but works alternative shifts when library hours change or staff shortages require it
This position requires incumbent to develop a comprehensive Knowledge of both University and Library policies, procedures, and standards; working knowledge Circulation, ILL, Paw Print, Reference, and Technical Support policies, procedures and tasks; knowledge of acquisitions and funding hierarchies; and a working knowledge of the automated library system, our print and electronic resources, printing/copying equipment and supervisory techniques.
- Intermediate computer skills. Ability to work with multiple directories and files in a networked environment; use of the Microsoft Office Suite of products including Word, Excel, and Access; ability to learn and use a variety of specialized library-related software.
- Attention to detail and excellent problem-solving skills.
- Ability to provide excellent customer service in multiple functional areas.
- Ability to handle stressful situations in a professional manner.
- Ability to work in a fast paced environment, prioritize and meet deadlines.
- Ability to work independently and as a member of a team.
- Effective communication skills with students, faculty, community members and co-workers.
- Understanding of supervisory skills.
- Possesses knowledge, skills and ability to work without direct supervision.
- Project management and problem-solving experience.
- Excellent communication skills, including the ability to communicate clearly and effectively with department members, faculty, staff, students, and outside vendors/company representatives.
- Ability to search, evaluate, analyze, interpret, and manipulate a variety of bibliographic and holdings data.
- Ability to manage time and resources.
- Ability to handle multiple activities simultaneously in an environment of changing priorities.
- Ability to shift and/or organize library materials on bookshelves and move carts and small boxes of books, which requires mobility and physical demands.
- Ability to work alternative shifts when required.
Minimum Required Experience
- High school diploma (or equivalency) in addition to two (2) years of closely related experience; or any combination of experience and education that provides the competencies necessary to successfully discharge the duties and responsibilities assigned to the position.
- Experience in an academic library’s access services unit
- Experience with Alma/Primo circulation functions
- Supervisory experience
About UM and Missoula
The Mansfield Library , the premier research library in Montana, facilitates the intellectual and creative pursuits of all members of the University of Montana community and supports their information, education and cultural development as global citizens.
The University of Montana is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000 ” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014 . Many national publications recognize Missoula for its high quality of life . Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.
The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.
To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.
- University of Montana
- City of Missoula
- The State of Montana
Position Title: Library Technician II
Position Number: 074500 and 074700
Department: Maureen and Mike Mansfield Library
Work Schedule: Full-time, 1.0 FTE (40 Hours a week), 12 months/year. Please see the weekly schedule under the Job Expectations section above might change occasionally depending on library hours change or staff shortages.
Salary: $15.725/hr – For questions and details regarding the staff compensation plan, email the Compensation Department .
Union Affiliation: FOCUS – MFPE
Probationary Period: Six months minimum
Benefits Include : Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References: References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing: Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility: All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).
How to Apply
Application Deadline: Monday, June 14, 2021 by 11:59 PM (Mountain Time)
Candidates are required to submit the following materials online via "New Resume/CV" button below.
A complete application Includes:
- Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
- Detailed Resume – listing education and describing work experience.
- Professional References – names and contact information for three (3) professional references.
Need additional help? Check out our UM Jobs FAQ website.
Job Location Missoula, Montana, United States
Position Type Full-Time/Regular
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