Supervising Technology Services Assistant

The Los Angeles Community College District (LACCD) invites applications for the position of Supervising Technology Services Specialist. This position plans, organizes, facilitates, supervises and participates in the work of a team engaged in the installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, assistive technology, audiovisual technology, security technology, data storage, servers, virtualization, and related peripheral equipment; guides users on the appropriate use of technology which may include academic instructional support software; and ensuring user satisfaction with technology solutions and customer service.

MONTHLY SALARY:  $7,584 - $9,396*
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES
Supervises and participates in the installation, configuration, and troubleshooting of a wide variety of technology including computer software, computer hardware, smart classroom technology, assistive technology, multimedia technology, security technology, data storage, servers, virtualization, and related equipment at an assigned location.

Prioritizes, and assigns duties and tasks to team members; inspects completed work for compliance with work standards and policies; ensures customer satisfaction with solutions and service.

Provides technical support and assistance to users; serves as the primary contact for and resolves related issues and concerns; responds to inquiries and provides information concerning system operations, projects, malfunctions, equipment, upgrades, practices, procedures, and related software applications.

Installs, maintains, and upgrades various operating systems and software packages across disparate platforms.

Functions as a liaison between the network administrators and support technicians to ensure standards and protocols are maintained; assists in coordinating activities with help desk, network services, or other information systems staff.

Provides direction to team members regarding work priorities and technical solutions; personally, resolves the more difficult and complex Information Technology issues and challenges.

Implements District and/or college policies, procedures, and standards related to Information Technology operations and staff.

Evaluates hardware and software technologies and advises department management on appropriate choices and improvements.

Confers with Information Technology staff of the Educational Services Center on problems related to technical operations and services related to network equipment and operations.

Participates in the development of on-the-job programs by: identifying trending problems and learning issues; recommending training approaches; writing training materials; and training users, individually and in small groups.

Interfaces with vendors regarding software applications and equipment specifications, repairs, and replacements.

Oversees the maintenance of an up-to-date inventory of technology related equipment; tracks and follows-through with required actions related to equipment registration and warranties.

Conducts regular appraisals of team member performance; issues timely performance evaluations; and devises strategies and plans to improve performance, as required.

Documents equipment inventories, software inventories, and repairs.

Writes reports, correspondence, documentation, and presentations containing descriptive, analytical, and evaluative content including the preparation of projections, conclusions, and recommendations for technology support services.

Performs related duties as assigned.

VACANCIES
Current vacancies exist at the Educational Services Center, 770 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.  Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College

BENEFITS

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• 12 full-pay days and 88 half-pay days of illness leave.
• At least 15 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.
• Employee Assistance Program

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A. A bachelor’s degree from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field which included or is supplemented by a completed college-level course in supervision or management.

OR

B. An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field AND two years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments. One year of the required experience must have been in a lead or supervisory capacity. A successfully completed college-level course in supervision or management may substitute for the required one year of experience in a lead or supervisory capacity.

Certification:

The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter:

Comp TIA A+

ITIL Foundation

Special:

A valid Class “C” California driver's license may be required for some positions. Travel to locations throughout the District may be required for some positions.

For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS
The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.

ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY
Online
https://jobapscloud.com/laccd

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. on FRIDAY, June 11, 2021. Resumes will not be accepted in lieu of an application.  For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at https://jobapscloud.com/laccd.

Contact Us
Personnel Commission: class_jobs@laccd.edu
24-hr Job Hotline: (213) 891-2099
TDD: (213) 891-2408
Hours of Operation: Monday – Friday 7:30AM – 4:30PM