Technology Services Assistant

The Los Angeles Community College District (LACCD) invites applications for the position of Technology Services Specialist. This position provides technical support involving installation, configuration, update, repair, replacement, and operation of a wide range of technology such as computer software, computer hardware, data storage, servers, virtualization, and related peripheral equipment; guides users on the appropriate uses of technology; and ensures user satisfaction with technology solutions and customer service.

MONTHLY SALARY: $6,122 - $7,584*
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES
Installs, configures, and troubleshoots computer equipment, data storage, servers, virtualization, and related technology and peripheral devices, and makes appropriate connections and disconnections of cabling.

Installs, configures, and troubleshoots smart classroom technology and equipment such as panel control systems; video data projectors; document cameras; digital presenters, interactive whiteboard or smart board, and integrations to the overall technology environment at an assigned location.

Performs installation, upgrades, and maintenance of local software applications and suites; ensures compliance with license agreements and copyright requirements.

Responds to the needs and inquiries of users explains Information Technology issues, deploys solutions including office and lab technology, and follows up with users to assure the stability and functionality of District issued end user systems.

Responds to help desk ticket referrals, locally-based problems with hardware, software, and networking, and other computer related technologies; deploys solutions and follows up.

Interfaces with technology peers, support staff, and vendors to coordinate activities, exchange information, and solve technology issues and concerns.

Participates in the delivery, setup, and teardown of presentation and technology equipment for indoor and/or outdoor events.

Sets-up user access to local file sharing and learning management systems.

Writes operating instructions, training materials, and manuals.

Consults with faculty and/or staff to develop solutions for office and lab technology; consults with vendors and District personnel to develop and implement security standards and technology policy.

Provides recommendations to the team lead concerning enhancements to the hardware and software inventory.

Guides users on software and hardware use.

Collaborates with District personnel in the design and development of system configurations and software.

Keeps users informed and gathers critical feedback to improve processes and relationships.

Assists Information Technology staff of the Educational Services Center with troubleshooting problems related to technical operations and services related to network equipment and operations.

Maintains, corrects, and troubleshoots assigned location network equipment as needed.

Refers local service outages to appropriate personnel.

Tracks assigned technology inventory, controls access to server rooms and data closets, monitors software such as antivirus and MDM; assists in data capture for asset management software and continuously updates the asset management software as inventory changes.

Creates and maintains records and documentation to support building the team knowledge base.

Attends assigned training programs and activities in order to maintain current knowledge of technological advances and changes.

May provide technical support involving assistive technology, multimedia technology, and security technology as needed.

May provide guidance, training, and instruction to lower-level technology staff and student assistants.

May assist with the technology budget for computer equipment, software acquisitions and support; requests quotes from vendors for equipment and software.

Performs related duties as assigned.

VACANCIES
Current vacancies exist at the Educational Services Center, 770 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.  Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College

BENEFITS

• Medical and dental insurance and vision care plans are provided for employees and their dependents.
• A $50,000 life insurance policy is provided free of charge for each employee.
• 12 full-pay days and 88 half-pay days of illness leave.
• At least 15 paid holidays per year.
• Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.
• Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
• Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.
• Employee Assistance Program

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A. An associate degree or its equivalent from a recognized college or university with a major in computer information systems, computer science, computer engineering, mathematics, or a related field AND one year of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.

OR

B. Graduation from high school or its equivalent AND twenty-four semester units in computer information systems, computer science, computer engineering, or a related subject from a recognized college or university AND two years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.

OR

C. Graduation from high school or its equivalent AND three years of recent, full-time, paid technical computer experience, preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments.

Certification:
The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter:
Comp TIA A+
ITIL Foundation

For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS
The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview.

ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY
Online
https://jobapscloud.com/laccd

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. on FRIDAY, June 11, 2021. Resumes will not be accepted in lieu of an application.  For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at https://jobapscloud.com/laccd.

Contact Us
Personnel Commission: class_jobs@laccd.edu
24-hr Job Hotline: (213) 891-2099
TDD: (213) 891-2408
Hours of Operation: Monday – Friday 7:30AM – 4:30PM