Case Manager, Community Health Engagement (CHE)

California State University, Monterey Bay
California, United States
Salary Not specified
May 26, 2021
Employment Level
Employment Type
Part Time

Case Manager, Community Health Engagement (CHE)

Department Name: Health Sciences & Human Servcs
Job Number: FP2021-720
Status: Position Open Until Filled.Position Open Until Filled.
Priority Screening Date:
Recruitment Status: Position Open Until Filled.

Position Description:
This a part-time, 29-hour per week position. This position is dependent upon grant funds.


The case manager's primary function is to will work with the individual to attain agreed-upon goals that will lead to improved living conditions and stable housing.


The case manager will partner with individuals to develop a realistic care plan, coordinate linkage to services and housing, and monitor and follow-up to determine whether services adequately meet the individual's needs and lead to full attainment of the individual's goals. The case manager will also serve as the point of contact between the individual and Room Key motel staff to identify and address problems before they become unrepairable and negatively affect sustained housing. This position is under the oversight of the CHE Principal Investigator and the general supervision of the CHE Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

The case manager will provide services to at least 25 individuals each month, refer at least 10 for services, and connect at least 12 individuals to rapid rehousing partners.

Developing a care plan that includes crisis planning
  • Conduct assessments a variety of assessments and review information in order to develop a good understanding of the individual's strengths, barriers, services, and resources needs; and use information as a basis for supporting the individual in the care planning process;
  • Meet with the individual at least once a week for one hour.
  • Assist individuals with identifying natural support to become full participants in the care planning process, including crisis planning;
  • Support individuals in identifying their treatment goals;
  • Assist individuals to identify and prioritize resources and services required to achieve treatment goals;
  • Assist individuals in developing a crisis plan that includes warning signs, emergency support contacts, emergency service agency contact, and coping strategies to de-escalate the crisis situation;
  • Help individuals in developing a new vision to move beyond their known limitations. This includes creating a resource planning guide to facilitate a discussion with the individual to identify and obtain services needs in life areas such as medical, mental health, income, legal, transportation, employment, support networks, and housing.
  • Reassess the care plan periodically to evaluate the impact of the activities, determine progress, and identify barriers to full attainment of personal goals;
  • Follow-up with recommendations for change in goals, case management activities, and individual circumstances.

Care Plan Implementation and Care Coordination
  • Assist individuals with applying for services such as MediCal, SSI, Cal Fresh, and Unemployment Insurance.
  • Assist individuals as they move between and among community-based agencies outside of CHE;
  • Reduce barriers to accessing services and resources;
  • Ensure that all parties involved in the care plan work collaboratively for the benefit of the individual;
  • Regularly share information among the individuals and parties identified in the care plan to keep everyone focused on the same goals.
  • Encourage individuals to complete tasks in the care plan;
  • Educate individuals regarding how to navigate service delivery systems;
  • Provide assistance and support in overcoming barriers that hinder access to services;
  • Negotiate and advocate on behalf of individuals as needed. Linkage and Referral
  • Link individuals with services and resources identified through the care planning process. This includes setting appointments, completing applications and paperwork, and assisting with transportation as needed.
  • Identify barriers to access such as medical insurance, transportation, or preexisting conditions;
  • Identify any special conditions the individual may have that must be addressed in order to succeed with the referral;
  • Ensure the services and resources adequately meets the individual's needs and can facilitate full attainment of the care plan goals.

Medical/Mental Health/Dental/Substance Use Recovery
  • Access individuals' medical, mental health, dental, substance use needs, and link clients to appropriate providers.

  • Partner with clients to explore their educational goals and help them to identify and enroll in GED programs, colleges, higher education, trade schools, or training programs in their local area.

Employment and Supported Employment
  • Partner with individuals to explore their employment career goals;
  • Assist with resume and cover letter preparation;
  • Assist with completing and submitting job applications;
  • Engage clients in mock interview training;
  • Identify and address barriers to obtaining employment such as clothing and transportation;
  • Assist individuals who are unable to work with identifying volunteer opportunities;
  • Assist individuals with identifying and participating in Supported Employment Services. Leisure Activity
  • Encourage individuals to explore their leisure interests and become involved in positive activities.

  • Assess each individual member's transportation needs to ensure their ability to make appointments, obtain or maintain employment, search for housing, support their leisure activities, and remain connected to their social network.

  • Encourage individual members to become involved with online self-help groups, such as Narcotics Anonymous, Alcoholics Anonymous, and other 12-step programs designed to help individuals with a particular problem;
  • Accompany individual members to support groups until they are able to access the service on their own.

Discharge Planning
  • At the onset of service delivery, assist individual members with a timely and smooth transition from case management services to other services within and outside of CHE without disruption.

  • The CAT will serve as the point of contact between the individual and Project Room Key motel staff to gather input regarding their satisfaction with the individual member's stay and any recommendations for change;
  • Ensure Project Room Key motel staff and individual members follow the agreed-upon grievance process, prior to the removal of the individual members from the property;
  • Educate Project Room Key motel staff in relation to professional boundaries and help them to understand the individual member's changing needs and/or circumstances.

Housing Search and Preparation
  • Assess clients' medical, psychological, social, financial, and legal needs as related to their housing search and provide linkage;
  • Develop a financial plan that includes a realistic monthly budget and management;
  • Develop an attainable housing stabilization plan with measurable goals and objectives to assist individual members in achieving their desired outcomes;
  • Provide immediate referral and linkage to housing programs with regards to income/benefits acquisition;
  • Search and apply for market-rate apartments within the individual member's price range;
  • Search and apply for low-income housing units;
  • Identify and apply for alternative housing programs such as bridge housing and transitional living facilities;
  • Apply for Homeless Set Aside Vouchers through the Monterey County Housing Authority;
  • Complete and submit required housing applications and site-specific paperwork to obtain a housing unit.;
  • Prepare individual member(s) for housing interviews or other meetings that impact their ability to obtain permanent housing and assist clients with responding to rejections;
  • Once a unit is identified and applied for, forward materials to rapid rehousing partners and provide linkage to the agency's case managers.

Other Functions:
  • Performs other job-related duties and special projects as assigned


Ability to: operate a motor vehicle; climb stairs; possess good communication skills; meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed. Capable of the following extended activities: standing, sitting, climbing stairs. Capable of the following intermittent activities: lifting 25 pounds or more and bending in the performance of infrequently performed office duties.

Knowledge, Skills and Abilities:
  • Ability to Engage and establish rapport with hard to reach clients
  • Ability to work independently and as part of a multi-disciplinary team
  • Ability to exercise mature and professional judgment
  • Good problem solving and conflict resolution skills
  • A highly motivated self-starter with the ability to coordinate multiple projects and tasks
  • Proficiency with Microsoft Office software
  • Flexible, adaptable, and capable of working in a fast-paced, professional environment
  • Availability to work evening and weekends as requested by management, and based on the operational needs of the Street Outreach program
  • Strong written and verbal communication skills
  • Ability to work and communicate as part of a team
  • Ability to maintain regular and consistent attendance
  • Ability to obtain CPR/First Aid certification
  • Knowledge familiarity with Person-Centered and Solution-based approaches, Motivational Interviewing, Harm Reduction, and Housing First models of service delivery

Minimum Qualifications:
Experience: Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in case management or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.

Education: Equivalent to graduation from a four-year college or university in one of the health and human services or behavioral health or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Specialized Skills:
This position requires flexibility in hours that may include working evenings and weekends.

Preferred Qualifications:

Special Conditions of Employment:
  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position is required to comply with confidentiality requirements outlined in HIPPA and the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.
  • This position requires flexibility in hours that may include working evenings and weekends.

Compensation and Benefits:
The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. The hourly rate for this position is: $30.00. This is a non-exempt position and as such is eligible for the overtime provisions of the Fair Labor Standards.

University Corporation at Monterey Bay positions are “at-will” employment.

How to Apply:
To apply, visit

For full consideration, submit the required documents. For assistance or if you require an accommodation, please call (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map).

CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to: Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.

All employees must be eligible for employment in the U.S.


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