International Academic Program Advisor

Posting Details

Job # 036991 Department Code 22801-7171 Department Syracuse Abroad Job Title International Academic Program Advisor Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S4 FLSA Status Exempt Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description

With their knowledge of Syracuse Abroad’s extensive portfolio (curriculum, experiential learning opportunities, levels of student services/support, etc.), the Advisor provides high levels of support to diverse student populations to meet the challenges and opportunities of studying in different cultural contexts including playing a front-line role in fielding/managing complex student academic, mental/physical health, interpersonal, housing, and other issues that arise, managing confidential info in a professional manner, developing/maintaining more collaborative relationships with campus academic advisors and other University personnel, and developing/delivering pre-departure programming to ensure students are prepared for their abroad experience. Responsible for student visa advising and processing, admissions processing, and supporting student recruitment/engagement efforts on campus and nationally, which includes organizing/delivering info sessions/presentations, participation in/presentations at conferences and study abroad fairs, liaising with partner institutions, etc.


• Bachelor’s degree required. Master’s degree preferred.

• Experience in academic advising and/or student services an asset.

• Experience living, working or study abroad preferred.

Job Specific Qualifications

• Superior interpersonal, written, and verbal communication skills essential.

• Excellent time management and organizational skills.

• Experience working with diverse populations.

• Ability to manage confidential records discretely and professionally.

• Ability to work well independently and within a team.

• Strong proficiency in Microsoft Office (especially Excel); comfortable navigating database systems, and working with modern communication tools (blogs, social media, video, etc.).


Program Advising/Student Services:
• Advise students on correct programs per their academic/professional/personal goals with consideration of curriculum interests, major/minor requirements, degree progress, language learning, experiential learning opportunities, budget/financial aid status.
• Maintain knowledge on all program offerings for general advising, and in-depth expertise on select programs.
• Proactively contact/advise prospective students via phone/email re: study abroad programs and application process.
• In coordination with assistant directors, organize/deliver group pre-departure info sessions, webinars, more for students on and off-campus, and re-entry programming.
• Develop/maintain collaborative relationships with campus academic advisors to assist with shared retention and progress toward students’ degree completion.
• In line with best practices, and in collaboration with staff on campus/abroad, offer outstanding student service/support (advising, admissions, pre-dep, overseas, re-entry).
• Understand/interpret/provide rationale for academic and student services/support policies/procedures to students/parents/guardians/faculty/staff, including a clear understanding/adherence to FERPA /Title IX/other regulatory Federal and State policies.
• Support management in troubleshooting complex issues that arise throughout the predeparture/arrival process..
• Support identification of at-risk students and provide support/guidance/referral to appropriate staff/units on campus and abroad.
• Serve on emergency response team as needed.
• Train group leaders; work with travel agent to book/monitor group flights.

Admissions Processing:
• Review, evaluate and make admission decisions for assigned Syracuse Abroad programs.
• Communicate with students on an on-going basis until applications are complete, keeping them informed on upcoming deadlines and important program information.
• Effectively communicate with staff and faculty in Syracuse and abroad on important issues involving students, admissions or student services.
• Interface with appropriate SU offices (i.e., Registrar, Bursar) and academic advisors to ensure coordination and accurate transfer of information.

Manage Visa Process:
• Facilitate and advise students on visa application process and process student visa applications (incl. research visa requirements for students of various non-US citizenships).
• Serve as departmental liaison to foreign consulate of assigned program country; keep up to date on changes in visa application process.
• Provide up to date info on visas/program policies for inclusion on Syracuse Abroad website, printed materials, more.

Date Management and Reporting:
• Process post-acceptance materials for students and manage student data using Syracuse Abroad database (OrangeAbroad).
• Stay up to date on applicable data management software/tools.
• Support unit enrollment objectives through application and other data reporting to upper-level management.

Campus Engagement & Recruitment:
• Working with Campus Engagement and Communications Managers, participate in on-campus recruitment and promotion efforts, including organizing and delivering on-campus info sessions, class, and panel presentations.
• Support off-campus promotional and recruitment efforts as needed, including but not limited to, participation in study abroad fairs, liaising with partner institution staff, presenting at education abroad conferences, etc.

Program Management & Development:
• Serve as key contact for portfolio of programs, responsible for supporting effective communication and information flow among other relevant Syracuse Abroad staff (program advisors, academic team, budget office, staff abroad), campus partners (academic advisors, faculty, staff) and study abroad office staff at partner colleges and universities across the U.S.
• Support program development and process building by collecting feedback from students/parents and staff/faculty abroad, sharing concerns and suggestions for improvement, contributing expertise and recommendations regarding their portfolio of programs through continuous sharing and learning opportunities, and by serving on specific taskforces as relevant.

Physical Requirements

Not Applicable


Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link Job Posting Date 05/25/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants

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