Technology Support Specialist I
- Employer
- University of Central Missouri
- Location
- Missouri, United States
- Salary
- Salary Not Specified
- Date posted
- May 24, 2021
View more
- Position Type
- Faculty Positions, Education, Instructional Technology & Design, Science, Technology & Mathematics, Other Science & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
- Employment Type
- Full Time
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Job Details
Position Information
Position Title Technology Support Specialist I Working Title Technology Support Specialist I Department 700120-Technology Support Services Pay Rate $13.36/hour FTE 1.0 FLSA Nonexempt Position Number 999331 Classification CJS11 Special Instructions to Applicants:
Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE : A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.
Working hours:
Monday-Friday 7:00 am-5:30 pm coverage
Occasional nights and weekends
Bargaining Unit No Work Location Warrensburg Campus Posting Date 05/24/2021 Closing Date Open Until Filled Yes Position Purpose
Receive support requests via telephone, walk-in and email. Gather appropriate information
from the caller and utilize computerized call logging and assignment tracking software to create a call record of the request. Escalate as appropriate problems and services requests to appropriate TSC Support Specialists.
Direct users to information sources, including on- and off-campus web resources as needed.
Assist with information and documentation dissemination. Perform user access tasks, resetting user passwords. Operate as a member of a courteous, efficient and effective Technology Support Center.
Work with the Technology Support Center team to document Technology Support Center policies and procedures, maintain the Office of Technology knowledge base and assist with planning Technology Support Center goals and objectives. Work with other technicians within the Office of Technology on basic service duties and technology related troubleshooting. Learn and apply basic technology troubleshooting skills.
Education & Formal Training Associate's degree (Specify field(s) of study below), Education/Experience substitution (specify) Other Education & Formal Training
Technology, Business, or Communications related degree preferred.
Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.
Computer Skills Word-Processing, Other - Ability to learn, understand, and manipulate applications that will be used on a daily basis, including call tracking systems and report writing. Experience
1. Two years’ experience providing customer service required.
2. One year experience supporting workstations in a in an enterprise environment required.
3. Classes, experience, or certifications in technology releated fields preferred.
Other Experience Licenses, Certificates, Registrations, & State/Federal Requirements of Position: Criminal History check, Fingerprinting Other Licenses, Certificates, Registrations, & State/Federal Requirements Special Skills, Abilities, and Knowledge: Attention to detail, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality Other Special Skills, Abilities, and Knowledge Specify sensory abilities: Physical & Environmental Factors: Other Physical & Environmental Factors Lifting weight Special Working Conditions: Irregular work hours, Professional appearance, Work in stressful conditions Other Special Working Conditions
Schedule changes for common to maintain coverage.
Ability to Keyboard Special Qualifications: Other Special Qualifications Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Title Technology Support Specialist I Working Title Technology Support Specialist I Department 700120-Technology Support Services Pay Rate $13.36/hour FTE 1.0 FLSA Nonexempt Position Number 999331 Classification CJS11 Special Instructions to Applicants:
Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE : A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.
Working hours:
Monday-Friday 7:00 am-5:30 pm coverage
Occasional nights and weekends
Bargaining Unit No Work Location Warrensburg Campus Posting Date 05/24/2021 Closing Date Open Until Filled Yes Position Purpose
Receive support requests via telephone, walk-in and email. Gather appropriate information
from the caller and utilize computerized call logging and assignment tracking software to create a call record of the request. Escalate as appropriate problems and services requests to appropriate TSC Support Specialists.
Direct users to information sources, including on- and off-campus web resources as needed.
Assist with information and documentation dissemination. Perform user access tasks, resetting user passwords. Operate as a member of a courteous, efficient and effective Technology Support Center.
Work with the Technology Support Center team to document Technology Support Center policies and procedures, maintain the Office of Technology knowledge base and assist with planning Technology Support Center goals and objectives. Work with other technicians within the Office of Technology on basic service duties and technology related troubleshooting. Learn and apply basic technology troubleshooting skills.
Education & Formal Training Associate's degree (Specify field(s) of study below), Education/Experience substitution (specify) Other Education & Formal Training
Technology, Business, or Communications related degree preferred.
Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.
Computer Skills Word-Processing, Other - Ability to learn, understand, and manipulate applications that will be used on a daily basis, including call tracking systems and report writing. Experience
1. Two years’ experience providing customer service required.
2. One year experience supporting workstations in a in an enterprise environment required.
3. Classes, experience, or certifications in technology releated fields preferred.
Other Experience Licenses, Certificates, Registrations, & State/Federal Requirements of Position: Criminal History check, Fingerprinting Other Licenses, Certificates, Registrations, & State/Federal Requirements Special Skills, Abilities, and Knowledge: Attention to detail, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality Other Special Skills, Abilities, and Knowledge Specify sensory abilities: Physical & Environmental Factors: Other Physical & Environmental Factors Lifting weight Special Working Conditions: Irregular work hours, Professional appearance, Work in stressful conditions Other Special Working Conditions
Schedule changes for common to maintain coverage.
Ability to Keyboard Special Qualifications: Other Special Qualifications Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you understand that a background check and fingerprinting
is required for the selected candidate of this position and any job
offer is contingent on the completion/results of these conditions?
- Yes
- No
- * International students on an F1or J1 Visa are not eligible
for this position due to Visa regulations. Are you a UCM student on
an F1 or J1 Visa?
- Yes
- No
Required Documents
- Cover Letter
- Resume
Company
The University of Central Missouri is an innovative school that offers a high-quality education while remaining one of the most affordable universities in the country.
The University of Central Missouri believes its responsibility is to enrich each student’s perspective through a cumulative experience that starts with academic rigor and integrates applied learning and servant-leadership opportunities. Our model of continuous learning allows each student to find and fulfill his or her own sense of purpose. By engaging students with multiple sources of learning and creating a dynamic environment that encourages individuals to find their passions and reach beyond themselves, UCM prepares students by giving them knowledge and experiences that broaden and deepen their education so they may flourish in a world of accelerated change.
The University of Central Missouri has two campus locations, a site office at Whiteman Air Force Base and an online presence. Both UCM campuses are centrally located in Missouri, which means you're close to just about everything.
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