Technology Support Specialist I

Position Information

Position Title Technology Support Specialist I Working Title Technology Support Specialist I Department 700120-Technology Support Services Pay Rate $13.36/hour FTE 1.0 FLSA Nonexempt Position Number 999331 Classification CJS11 Special Instructions to Applicants:

Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE : A background check is required for the selected candidate of this position and any job offer is contingent on the results of this check.
The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Working hours:

Monday-Friday 7:00 am-5:30 pm coverage
Occasional nights and weekends

Bargaining Unit No Work Location Warrensburg Campus Posting Date 05/24/2021 Closing Date Open Until Filled Yes Position Purpose

Receive support requests via telephone, walk-in and email. Gather appropriate information
from the caller and utilize computerized call logging and assignment tracking software to create a call record of the request. Escalate as appropriate problems and services requests to appropriate TSC Support Specialists.

Direct users to information sources, including on- and off-campus web resources as needed.
Assist with information and documentation dissemination. Perform user access tasks, resetting user passwords. Operate as a member of a courteous, efficient and effective Technology Support Center.

Work with the Technology Support Center team to document Technology Support Center policies and procedures, maintain the Office of Technology knowledge base and assist with planning Technology Support Center goals and objectives. Work with other technicians within the Office of Technology on basic service duties and technology related troubleshooting. Learn and apply basic technology troubleshooting skills.

Education & Formal Training Associate's degree (Specify field(s) of study below), Education/Experience substitution (specify) Other Education & Formal Training

Technology, Business, or Communications related degree preferred.

Education may be substituted for experience or experience may be substituted for education. Note that equivalencies are based on the following: AA = 2 years experience; BA/BS = 4 years experience; MA/MS = 6 years experience; PhD = 8 years experience.

Computer Skills Word-Processing, Other - Ability to learn, understand, and manipulate applications that will be used on a daily basis, including call tracking systems and report writing. Experience

1. Two years’ experience providing customer service required.
2. One year experience supporting workstations in a in an enterprise environment required.
3. Classes, experience, or certifications in technology releated fields preferred.

Other Experience Licenses, Certificates, Registrations, & State/Federal Requirements of Position: Criminal History check, Fingerprinting Other Licenses, Certificates, Registrations, & State/Federal Requirements Special Skills, Abilities, and Knowledge: Attention to detail, Communication skills, including oral, written, and/or nonverbal, Knowledge of a University environment preferred, Human Relations/Interpersonal skills, Ability to manage multiple concurrent projects and meet deadlines, Maintain confidentiality Other Special Skills, Abilities, and Knowledge Specify sensory abilities: Physical & Environmental Factors: Other Physical & Environmental Factors Lifting weight Special Working Conditions: Irregular work hours, Professional appearance, Work in stressful conditions Other Special Working Conditions

Schedule changes for common to maintain coverage.

Ability to Keyboard Special Qualifications: Other Special Qualifications Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you understand that a background check and fingerprinting is required for the selected candidate of this position and any job offer is contingent on the completion/results of these conditions?
    • Yes
    • No
  2. * International students on an F1or J1 Visa are not eligible for this position due to Visa regulations. Are you a UCM student on an F1 or J1 Visa?
    • Yes
    • No
Required Documents
Required Documents
  1. Cover Letter
  2. Resume
Optional Documents

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