Program Director for Parent and Family Services

Position Title Program Director for Parent and Family Services Position Number 085031 Department Assoc VC & Dean of Students - 350000 Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications
  • Bachelor’s Degree and three years of full-time work experience.
  • Experience working with students, parents/guardians, and university constituents.
  • Experience organizing, implementing, and evaluating programs or events.
  • Experience working with a variety of technology platforms and social media tools.
  • Excellent written communication skills as demonstrated in the application materials.
License/Certification Required Essential Duties and Responsibilities

As part of the Office of the Dean of Students team, the Program Director of Parent & Family Services is responsible for the creation, development, implementation, marketing and administration of a comprehensive parent and family program.

Responsibilities of the position include:

  • Supervise, coordinate and respond to the day-to-day operations and administrative functions of the Office of Parent and Family Services.
  • Work collaboratively with the Office of Orientation in the development of a comprehensive orientation program for students, parents and families including assisting in the selection of Student Orientation Undergraduate Leaders ( SOULS ).
  • Coordinate communication between the University and family members of currently enrolled students.
  • Serve as a liaison and resource for all Appalachian State University parents and family members.
  • Collaborate with other University constituents to provide programs and services to parents and incoming students.
  • Manage, prepare and lead the Parent and Family Resource Center in the event of an emergency requiring the space to be activated.
  • Manage special projects and constituent services for family members.
  • Manage the Parent and Family Services website and other social media.
  • Develop and manage the budget for Parent and Family Services.
  • Provide direct support to students and parents including consultation, policy clarification, and support services.
  • Develop and manage opportunities for Parents & Family members to volunteer for campus events which may include open house, parent informational panels, and other events as needed.
  • Lead and leverage planning, assessment, and evaluation for Parent & Family Services to continuously improve programs, services, and outcomes.
Suggested Salary Range $55,000 - $59,000 Physical Demands of Position

General office environment.

Essential Duties and Responsibilities performed with or without reasonable accommodation.

Special Instructions to Applicants

Please provide a resume, cover letter, and list of three references

AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

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