Computer Support Assistant

Oregon, United States
Salary Not specified
May 26, 2021
Employment Level
Employment Type
Full Time

Computer Support Assistant

Job no: 527495
Work type: Classified Staff
Location: Eugene, OR
Categories: Healthcare/Nursing, Information Technology

Department: University Health Services
Classification: Info Technology Consultant 3
Appointment Type and Duration: Regular, Ongoing
Salary: $24.99 - $40.52 per hour
FTE: 1.0

Review of Applications Begins
Position closes June 18, 2021.

Special Instructions to Applicants
Please upload the following with your online application:
  • Cover letter which expresses your interest in the position and fully articulates how you meet the minimum qualifications, professional competencies, and any preferred qualifications.
  • Current resume which includes dates of employment.

    Applicants will also be asked to submit the name and contact information for three professional references, one of which must be current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

    Any application missing the above documents/information may be considered incomplete.

    Department Summary
    The University Health Center (UHC) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the mission of the UHC.

    This position works in support of the University Health Center mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

    Position Summary
    The UHC information technology department supports all departments within UHC and their technology needs, supporting a wide range of applications and systems from general medical, radiology, laboratory, dental, and physical therapy.

    The purpose of this position is to assist the University Health Service's Health Information Technology Team working with the EHR Team and the entire UHS staff in providing computer and electronic health record (EHR) support services, assistance, and technology expertise for the Health Services staff. The position works under the general direction of the Health Information Technology Manager/Clinical Applications Coordinator.

    One main focus of this position evaluates, plans, tests, and implements new projects and system improvements for the medical electronic health record, laboratory information system, and ancillary departments.

    The second main focus is upon systems administration support including, but not limited to, server deployment and administration, Windows client patching, updates and deployment, virtualization management, and system backups and replication.

    Work Schedule:
    May require work, at times, on weekends and/or holidays.

    Minimum Requirements
    This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

    Special Requirements:
  • Position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM).
  • Must be in compliance with UHC policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.

    Professional Competencies
  • Demonstrated experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.
  • Ability to work independently on designated computer projects.
  • Ability to handle several projects or simultaneous work assignments effectively.
  • Ability to prioritize work effectively.
  • Ability to effectively communicate with frustrated computer users.
  • Ability to handle frequent interruptions.

    Preferred Qualifications
  • Demonstrated work experience and a strong working knowledge of Windows operating systems (Windows 10, Server 2016 and Server 2019, etc.).
  • Demonstrated work experience and knowledge of Group Policy Objects and supporting computers in a MS Active Directory environment.
  • Demonstrated work experience and knowledge of Microsoft Exchange administration.
  • Demonstrated work experience and knowledge of MS Office applications (Word, Excel, Power Point, Access).
  • Demonstrated basic skills in HTML authoring and modern web development methodologies and tools.
  • Experience with EHRs, especially the clinical aspects.
  • Experience working within a health clinic, including a college health environment.
  • Experience with change management.
  • Experience supporting backup systems both hardware and virtual hyper visors.
  • Experience supporting HL7 messaging format.

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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