Billing Team Lead

Location
Maryland, United States
Salary
Salary Not Specified
Posted
May 24, 2021
Employment Type
Full Time

General summary/purpose:

The Billing Team Lead is responsible for the accurate and timely processing of student refunds, maintaining payment plan options, and performing other related duties as assigned. The person in this role will have an extensive working knowledge of the policies and procedures as well as an understanding of the transactions within the Offices of Financial Aid and Registration relative to student accounts. This person will also collaborate closely with the Senior Communications Associate in the SSO Customer Services unit to ensure coordinated messaging, and draft/update web content regarding student accounts as needed.

The Billing Team Lead will play an important leadership role on their team. They will act as a subject matter expert, execute complex transactions, and be the first member of the team to learn and implement new operating procedures. They will also be responsible for helping to train and onboard new staff, either formally or informally, and will help coach team members for success. No previous management experience is necessary as this role does not have direct reports.

Specific duties & responsibilities:

  • Develop and maintain a communications calendar for student accounts, in close coordination with SSO customer services senior communications associate.
  • Partner with colleagues to provide updated content on student accounts for digital and web communications.
  • Partner with colleagues to manage the student accounts portion of the SSO website and knowledgebase (information repository with information on policies and processes and answers to common questions asked by stakeholders) for the SSO.
  • Assist University Director of Student accounts and other staff with writing and editing projects as needed.
  • Process tuition payments, charges, adjustments and fees in the student information system, SIS.
  • Maintain payment plan operations and enrollments. Ensure timely development and submission of payment plan templates for creation by vendor. Reconcile university and vendor records on a regular basis.
  • Validate and process Tuition Remission forms.
  • Review and process student refunds and adjustments through Bank Mobile or by check. Provide training for students to setup how they will receive their refunds. Process error reports from Bank Mobile.
  • Initiate collection process internally, work with the families to resolve issues and facilitate prompt payment of balance.
  • Perform other duties as assigned.

This position offers the option to work remotely on occasion, but the candidate must have the ability to participate in meetings, receive and make phone calls, conduct on campus workshops, provide in person and virtual support to the JHU student one-stop centers, and attend in person training and conferences as needed.

Minimum qualifications (mandatory):

  • High School Diploma/GED required. Bachelor’s degree preferred.
  • Five years of related experience in student accounts billing and/or accounts receivables required.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Note:This position is not eligible for visa sponsorship.

Special knowledge, skills, and abilities:

  • Excellent written and verbal communication skills
  • Excellent interpersonal skills, cultural responsiveness, and the ability to work collaboratively with multiple groups, including students, staff, and administrators.
  • Strong project management and collaboration skills; ability to work closely with colleagues from different functional areas.
  • Demonstrated knowledge of Microsoft applications (e.g., Word, PowerPoint, Excel) and other communications/social media tools.
  • Comprehensive knowledge of student payments systems; knowledge of accounting theory and practice.
  • Proficiency in desktop computing using MS Office (Outlooks, Word, Excel) and web interfaces on a Windows platform.
  • Strong analytical skills with the ability to analyze financial data and conduct research to resolve problems.

Additional knowledge, skills & competencies

  • Prior experience with JHU’s Student Information System (SIS) would be beneficial but not required.
  • Knowledge of and/or experience using the University’s financial ERP (SAP).
  • Ability to build relationships across departments.
  • Demonstrated technical skills utilizing a range of information databases.
  • Detail-oriented.
  • Excellent organizational skills with an ability to prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
  • Self-motivated, proactive, friendly, courteous, and collaborative.
  • Positive attitude and strong team player with commitment to continuous learning.

Classified Title: Student Accounts Operations Specialist
Working Title: Billing Team Lead
Role/Level/Range: ATO 40/E/03/OF
Starting Salary Range: Commensurate with Experience
Employee group: Full Time
Schedule: M-F, 8:30am - 5:00pm
Exempt Status: Non-Exempt
Location: 01-MD:Homewood Campus
Department name: 60010802-Shared Services Organization (SSO)
Personnel area: University Student Services

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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