Information Technology Services Job Description
Responsible for maintaining, managing and improving the Smith
Identity and Access systems and services. Work with key
stakeholders across the organization to align our Identity
environment with the needs of the College; design an environment
based on continuous improvement and change. As a member of the
Systems and Network Services (SNS) group, create sustainable,
secure and resilient systems and services to support the Identity
and Access needs of the College. As the SNS operational lead in the
Identity Service Team (a cross-department group), guide meaningful,
transformative change in our Identity and Access service
deployment. In all work, create sustainable, repeatable and
scalable processes, workflows and services.
Take appropriate actions to support a diverse workforce and
participate in the College's efforts to create a respectful,
inclusive, and welcoming work environment.
Identity and Access Architect
Envision, design and implement the full lifecycle of enterprise
Identity and Access related systems, services and solutions,
ensuring their quality, stability, recoverability, and security. In
close consultation and partnership with the Enterprise Applications
& Data group (EADS) develop and automate complex data
integrations across multiple systems and architectures around
account and access management. Drive root cause analysis,
troubleshooting and incident analysis for identity-related data
irregularities or system problems including potential security
related incidents. Maintain robust and accessible documentation for
a wide range of audiences; include in any design work the ability
for user facing aspects to be broadly understood by key
stakeholders across the College (such as HR or the Registrar’s
Identity Management and Operations
As SNS operational lead, oversee the management of accounts and
access life cycles with the Identity Service Team. Manage,
coordinate and run projects with the Identity Service Team, drive
initiatives to improve the Identity ecosystem across the College as
well as within the team. Guide, participate and lead aspects of the
strategic redesign of the Identity ecosystem as the needs of the
College or the technology change over time. Communicate clearly and
transparently with business partners with the goal of a shared
understanding of the Identity ecosystem and lifecycle.
Within the SNS team, participate in management of the services and
systems core to Identity and Access such as LDAP, AD, SSO, GSuite
(account management), password management platforms, and other
systems that rely on Identity for role based access and account
management. This includes a diverse set of Windows, Linux, SaaS
solutions and applications both on premise and in the cloud.
Stay up to date with current best practices and emerging
technologies by reading relevant literature and attending
conferences/workshops. Participate in ITS management and team
activities and protocols. Develop trust and credibility as an
individual and on behalf of the ITS organization. Perform other
tasks as requested by the Director of Systems and Networking.
All employees are expected to participate in the College's
efforts to create a respectful, inclusive, and welcoming work
Minimum Qualifications (knowledge, skills, education,
experience, certifications, licenses)
A bachelor’s degree, preferably in an IT-related field, and 6 years
of related IT experience including 3 years of running mission
critical services related to Identity and Access Management or an
equivalent combination of education/experience.
Experience working with individuals from diverse
Higher Education experience preferred.
Programmatic, structure and process oriented mindset; “we can solve
that” attitude. Strong background in IDM integrations and controls.
The ability to troubleshoot complex systems and processes as well
as strong documentation and communication skills. The ability to
coordinate work and projects with other teams and the ability to
communicate in a clear, crisp, process driven way. Ability to break
down strategic goals into incremental tactical milestones.
Demonstrated experience driving technical change and
implementations as an individual contributor with a larger team.
Knowledge of one or more scripting languages and the ability to
automate and programmatically interface with data. Experience with
Active Directory (AD), in heterogeneous environments preferred,
including permissions, group policies and LDAP schema as well as
the ability to query and manipulate LDAP data. Ability to
manipulate data for analysis whether it is in a database, LDAP tree
or other format. Experience with GSuite and Google tools or the
willingness to adopt them is a requirement.
Experience with SAML or Shibboleth SSO would be helpful as well as
experience with NetIQ Identity Manager and XML. Understanding of
virtual and cloud environments is a plus. Experience in IDM or IAM
tools not listed here is also a plus. Experience with managing
Windows or Linux servers preferred.
Smith College currently leverages Microfocus NetIQ as the account
provisioning tool for Active Directory and GSuite accounts. We use
both AD and Shibboleth (SAML) SSO for authentication for different
applications. The upstream identity provider is currently in flux
as Smith is almost done migrating from Ellucian Banner to Workday
for our ERP and we expect to have multiple ways identities can
enter into our IDM ecosystem. We have a core Identity Services Team
to manage and coordinate our work that consists of members from
different parts of the IT organization. This team interacts with a
larger group of stakeholders across campus who participate in the
lifecycle of different Smith community members. The Identity
Services Team, broadly, also uses other tools like SnapLogic for
integrations with other systems that require identity information.
Our Identity Management space is currently in need of a strategic
realignment where we hope to build better practices, more resilient
workflows and more transparent management of access and
Smith College views the tools we use to do our jobs as flexible and
while expertise in our existing tools is critical for a successful
candidate to do the job, it is our expectation that over time
changes in technology and the landscape of work may cause us to
reevaluate how we provide services and what tools are best suited
to accomplish our goals.
All successful ITS staff are known for effectively applied
expertise, thoughtful attention to detail, timely and appropriately
calibrated follow-up, proactive and constructive problem-solving,
openness to new approaches, and for building effective partnerships
and trust within ITS, across the College and (where relevant) with
Please attach BOTH a current resume and a cover letter in
order for your application to be considered for this position .
You may combine your resume and cover letter into a single file
or attach multiple files to your application, but BE SURE you have
provided all attachments BEFORE SUBMITTING your application.
You will NOT be able to attach additional files after you have
hit the Submit button.
Review of applications will begin
June 14, 2021
About Smith College
Located in Northampton, MA, Smith College is one of the largest
women’s colleges in the country and is dedicated to excellence in
teaching and research across the liberal arts. A faculty of
outstanding scholars interact with students in small classes, as
advisors, and through student-faculty research projects. The
College is a member of the Five College Consortium with Amherst,
Hampshire and Mt. Holyoke Colleges, and the University of
Massachusetts Amherst. Students cross-enroll and faculty
cross-teach across the Five Colleges.
Smith College is an Affirmative Action/Equal Opportunity employer
and does not discriminate on the basis of race, gender, age, color,
religion, national origin, disability, sexual orientation, gender
identity and expression or veteran status in the recruitment and
employment of faculty and staff, and the operation of any of its
programs and activities, as specified by all applicable laws and
regulations. Women, minorities, veterans and individuals with
disabilities are encouraged to apply.