Communications Infrastructure Technician

New York, United States
Salary Not specified
May 25, 2021
Employment Level
Employment Type
Full Time

Communications Infrastructure Technician

Job no: 495812

SUNY Budget Title: Programmer Analyst
Salary Level/Grade: SL2
Work type: Full time
Location: Brockport
Department: Telecommunications
Categories: Management & Professional

Located in Western New York, State University of New York College at Brockport is a nationally recognized and accredited public institution with competitive state health insurance and retirement plan options. SUNY Brockport also includes Brockport Downtown and sponsors the Rochester Educational Opportunity Center (REOC), both located in Rochester, NY. We are an inclusive employee-oriented university. Be yourself and start your career here. Help us build a better Brockport! Job Summary: SUNY Brockport, State University of New York is accepting applications for a Communications Infrastructure Technician. The Communications Infrastructure Technician position provides installation and support for the College's network, telephone system, Cbord CS Gold Access Control, and security cameras. This position is responsible for working both independently and as part of a team and will be expected to maintain an understanding of the technology that supports the critical infrastructure of the College.

  • Maintains the daily operations, customer issues and requests, and the telephone infrastructure, including all VOIP telecommunications, the voice mail system, and the call center software.
  • Installs access control systems (Cbord CS Gold) with card swipes.
  • Gathers, organizes, and analyzes data in the completion of a variety of functional assignments.
  • Determines and resolves issues using established parameters and escalating as necessary.
  • Ensures the proper operation of campus voice, unified communications, and emergency notification systems.
  • Assists with the design, implementation, and documentation of systems and technologies.
  • Performs updates and maintenance of hardware and software related to communications technologies.
  • Collaborates with network staff to troubleshoot and repair infrastructure and configuration issues, repair systems, and devices.
  • Maintains, upgrades, and documents the campus cable/fiber plant.
  • Notifies users when services are unavailable.
  • Works with various network hardware platforms, network related protocols and software, and related technical standards critical to the operation of interconnected networks.
  • Works with network diagnostic and performance management tools and software. Minimum Qualifications:
  • High school diploma or GED equivalent.
  • Minimum of three years experience in Cbord CS Gold Access Control installation and technical administration.
  • Minimum of one year experience installing and configuring security cameras.
  • Demonstrated experience installing and running network cabling.
  • Demonstrated ability to learn and keep up-to-date with emerging technology.
  • Demonstrated ability to work in a diverse environment with a variety of constituents.
  • Excellent interpersonal and communication skills.
    Preferred Qualifications:
  • Experience installing and terminating network fiber.
  • Experience working with vendors to install and troubleshoot systems.
  • Experience working in large physical and wireless network environments.
  • Knowledge of professional communications and network concepts in completion of assignments and resolution of issues.
    Work Schedule: Monday-Friday, 7:00am-3:30pm Salary and Benefits: $61,500 May be benefits eligible; more information at Careers@Brockport Application Instructions: Visit to complete an application including your letter of application that addresses required and preferred qualifications, resume/CV, and contact information for three professional references. New York State Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations via email at Equal Employment Opportunity/Affirmative Action Employer Diversity Statement: We are part of an academic community committed to fostering integrity, civility, and justice. We affirm that the dignity of our Brockport community is protected when free speech, academic freedom and individual rights are expressed within a climate of civility and mutual respect. Striving to learn from each other, we value human diversity because it enriches our lives and it is fundamental to the College's commitment to teaching, learning, scholarship and service leading to student success. SUNY Brockport is an AA/EEO/ADA employer. The College actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the College.

    To apply, visit