Assistant Director of Infrastructure Services

Virginia, United States
Competitive Salary
May 21, 2021
Employment Level
Employment Type
Full Time

Working Title

Assistant Director of Infrastructure Services

Position Number




Appointment Type

Full Time

Sensitive Position


Sensitive Position Statement

A sensitive position requires a fingerprint-based criminal history check. This is a sensitive position.

Campus Security Authority


Campus Security Authority Statement

This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel


Designated Personnel Statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest


Statement of Economic Interest Statement

This position does NOT require a Statement of Personal Economic Interest.

Restricted Position


Restricted Position Statement

A restricted position would be subject to availability of funding. This is NOT a restricted position.

Chief Objective of Position

This position has been updated to reflect a new review date.
Previous applicants remain under consideration and do not need
to reapply.

The chief objective of this position is to assist in maximizing the value derived from the University’s information systems by designing, implementing, and supporting on-campus and off-campus network infrastructure and telecommunications systems with an emphasis on continuous operation, network and information security, and proactive planning and management. The position manages a skilled team of professionals including network engineers and network analysts, ensuring that all work performed aligns with the department’s service strategy.

Work Tasks

- Responsible for the availability and integrity of all production network-related hardware, connectivity, and systems, in support of continuous University operations.
- Conducts needs analysis, establishing key performance indicators, monitoring and tracking system performance, troubleshooting outages, performing root cause analysis to identify points of failure, and capacity planning to support the future needs of the university.
- Using independent judgment and discretion, design, develop, enhance, implement, and test resilient network services that have the potential to impact the entire campus.
- Recommend and implement physical, hardware, and configuration changes to improve network integrity and performance.
- In conjunction with other IT personnel, plan, coordinate, and implement upgrades, to ensure the University’s production networks remain up to date and fully functional.
- Supervise, allocate, and oversee all projects, activities, and work assignments for the Infrastructure group.
- Collaborate with Manager of Systems and Database Operations on oversight and capacity planning for data center facilities, for both continuous operation (highly available services) and for disaster recovery.
- Using centralized management tools, operationalize and standardize network management.
- Maintains a high level of knowledge of one or more areas of IT specialty, including both current and emerging technologies within the specialty area.
- Participate in technical and/or security-related incident response situations, which may involve complex campus-wide issues.
- In conjunction with ITS leadership, participate in long-term infrastructure technology strategy and planning sessions. Recommend and prioritize projects.
- Mentor and train new network engineers and analysts; prepare performance evaluations.
- Work to establish standards and documented best practices within the team, to provide for a more consistent user experience.
- Develop and monitor service level agreements, ensuring requirements are met or exceeded.
- Ability to operate in high stress environments and manage crisis situations.
- Pursues professional development when relevant to current work specialty area.
- Safety issues are reviewed and communicated to assure a safe and healthy workplace and a reduction in work related absence.
- Develop and maintain very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees.
- Demonstrates a positive and professional attitude and treats everyone with dignity and respect.
- Fully support the “Student’s First” value at CNU and routinely goes the extra mile in providing service.
- Serves in a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.
- This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
- This position is designated as a “sensitive position” who is responsible for the health, safety and welfare of the general populace or protection of critical infrastructures.
- Other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required

Facilitation and team-building skills at all levels. Ability to influence, train, mentor and leverage the skills of others, including business partners and technical teams.
In depth knowledge of network-related services (examples include RADIUS, DHCP, DNS, 802.1x).
Advanced to expert skill level with the administration and maintenance of networks in a multi-vendor environment.
Ability to clearly communicate technical concepts to both technical and non-technical personnel, including the ability to write complex technical documentation.
Ability to learn and gain a deep understanding of all facets of enterprise networks.
Demonstrable analytical and problem solving skills, particularly as it relates to network administration.
Knowledge of quality techniques, methodologies and tools required to improve technical processes, customer satisfaction, and efficiency.
Knowledge of IT networking and security best practices.
Demonstrated skills in managing vendor relationships.
Excellent organization and planning skills.
Proven, demonstrated ability to model professional integrity and behavior.

Knowledge, Skills, Abilities (KSA's) preferred


Required Education

Master’s Degree in Systems, Computer Science, Computer Engineering or a related field; or a Bachelor’s Degree in Information Systems, Computer Science, Computer Engineering or related field, and work experience at a level which equates to an advanced degree.

Preferred Education

Additional coursework in information technology. Possess or working toward the following certifications: CompTIA (A+, Network+, Security+), CCNA, CCNP, CCIE, or other networking certifications.

Experience Required

Experience in Data Center design and support.
Experience leading, supervising, and facilitating technical teams, with a focus on resilient networks, secure network access, and network security in an enterprise environment.
Demonstrated experience designing, building, maintaining, migrating, tuning, administering, and supporting a multi-vendor network environment (such as Extreme, Aruba/HP, and Cisco) in enterprise environments.
Demonstrated experience managing multiple data centers, working with emerging data center technologies, cloud-hosting, and network virtualization.
Experience monitoring and administering network security and responding to security incidents.

Experience Preferred

Experience working in Higher Education.

CNU Information

Selected by The Princeton Review for The 386 Best Colleges: 2021 Edition, and highly ranked for its quality of life and innovative leadership, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, Christopher Newport is dedicated to the ideals of scholarship, leadership and service. The University is located between Williamsburg and the Virginia beaches in Newport News, and enrolls 5,100 students. Academic programs encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has a new and technologically advanced campus, has generated over 7,300 applications for a freshmen class of 1,155 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and seventh among all regional universities in the South. In addition, Christopher Newport is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit


Posting Detail Information

Posting Number


Number of Vacancies


Posting Date


Application Deadline


Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.

Review of applications will begin June 20, 2021. Applications received after June 20, 2021, will be accepted but considered only if needed.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Quick Link for Internal Postings

EEO Statement

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement: