Student Services Advisor

Massachusetts, United States
Salary Not specified
May 20, 2021
Employment Level
Employment Type
Full Time

Student Services Advisor

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Khoury College of Computer Sciences at Northeastern University- Vancouver Campus seeks an energetic, self-starter to serve a growing population of graduate students in a dynamic and fast paced university. The Student Services Advisor will provide professional support to the Director of Computer Science at the Vancouver Campus. They will support all graduate program administrative activities including advising students on academic and curriculum/registration matters; serve as liaison between the Vancouver Program and all University offices that handle matters pertaining to graduate students; Maintain the graduate student database utilizing Salesforces, Banner, and the Navigate systems. Prepare reports and analyses for the Director of CS-Vancouver, as needed. The position is available to start as soon as possible. The term of appointment will end on August 31, 2021 and is available for extension.

Support Graduate School Activities: Advise students regarding admissions requirements, curriculum matters, and registration procedures. Provide information to the Director in support of the academic probation and academic suspension process—monitor student performance at the end of each semester; inform academic suspension process. Organize special projects, such as the student social gatherings, student town hall meetings, and graduate advising workshops.; Serve as adviser to masters students in the computer science/Align program; Assist students in reading/research/project/thesis course approval including gathering advisers and reader approval of proposals before submission to MS committee for review; Work with graduate school Associate Dean on student conduct and disciplinary matters; Assist students with submission of course registration forms, record-add, and record change forms to registrar for CCIS course offerings

Maintain Graduate Student Database and Records: Oversee the updating and maintenance of the Graduate School's database using the University- wide Graduate Argos and Salesforce system for current students. Manage graduation clearance process for master's students, including review of student checklists for accuracy and fulfillment of requirements; meeting with students as necessary to clarify procedures and requirements.

Bachelor's degree required; Master's degree preferred. Experience in a higher education setting preferred. Individual must have strong communication skills (verbal and written), proven experience with spreadsheets and databases, experience working with a diverse student population a must. (Note: 80% of the Graduate program are foreign nationals.) They must have experience working independently and as a member of a team.

Preferred Qualifications:

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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