Call Center Associate

Kentucky, United States
Salary Not specified
May 21, 2021
Employment Level
Employment Type
Full Time

Call Center Associate

Position Number: S00738P
Position Type: Staff
Position Category:
Search Type: External
Posted Salary Information: 41 (Click here for EKU Salary Grades)
Driver Classification: Non Driver
City: Richmond
Division: VP for Finance & Administration
Department: Financial & Business Affairs
Unit: Student Accounting Services
FLSA: Non-Exempt
Contact Person: McDaniel, Donna M.
Schedule Type: Full Time (37.5 hrs per week or more)
Additional Schedule Details:
Funding Source: Institutional
Retirement: KTRS

Position Summary:
This position is based in Richmond, KY, and is not currently eligible for remote work.

The Call Center Associate will support the Offices of Student Financial Assistance, Student Accounting Services, and Registrar by providing excellent customer service and problem-solving via telephone to students, parents, and staff. The incumbent will maintain a broad knowledge of related areas and policies/procedures to troubleshoot a wide range of issues related to the three supported offices.

Minimum Education:
Bachelor’s degree is required.

Minimum Experience:
One year of experience is required.

Minimum Licensure and Certification:

Qualification Equivalencies:

Desired Qualifications:

Job Functions:
Identify and assess a wide and varying range of customer needs relating to the offices of Student Financial Assistance, Student Financial Aid, and Registrar.
Provide accurate feedback and appropriate solutions for questions including but not limited to: student billing, student collections, financial aid, scholarships, work study, and class registration.
Maintain knowledge of appropriate procedures for the offices of Student Financial Assistance, Student Financial Aid, and Registrar.
Supports the office functions by completing all other duties and special projects as assigned.

Posting Number: S00738P
Number of Vacancies: Three
Job Open Date: 03/10/2021
Application Review Date:
Job Close Date:
Open Until Filled: Yes

Special Instructions Summary:

AA/EEO Statement:
Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement:
Offers of employment are contingent upon satisfactory background check.

Document Link:

To apply, visit