Contact Tracing Manager
Contact Tracing Manager
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity:
The Contact Tracing Manager will oversee the contact tracing activities of students, faculty, and staff at Northeastern University. The aim of this campus wide initiative will be to call contacts of each person diagnosed with COVID-19, gather information on the contacts, and provide social distancing/quarantine/isolation recommendations and information on testing, seeking medical assistance, ongoing monitoring, and available resources as needed.
The CT manager will be expected to rotate early morning (~7 AM) and late evening (~9 PM) schedule with the other CT manager.
Bachelor's Degree and minimum of five (5) years of experience in public health and or customer service and three (3) years of management experience operating a complex healthcare/public health program
Experience supervising teams
Experience driving analytics & reporting, contributing and ensuring staff success and implementation of best clinical practices
Clinical or public health background strongly preferred
Ability to thoroughly understand and apply protocols
Ability to handle confidential information with discretion and professionalism
Ability to communicate with clients and coworkers in a friendly, professional and respectful manner
Excellent organizational and communication skills
Critical thinking and sound judgment required
Preferred Qualifications: Master's Degree in health-science related field (MPH, MSW, MBA or similar)
Experience in COVID-19 contact tracing
Experience working in higher education
Experience scheduling staff with varying shifts
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/505689