Operations Coordinator, Campus Center

Office of Student Engagement Job Description

Job Summary

Responsible for assisting with Campus Center operations, reservations within the Campus Center, Davis Ballroom, Chapin Lawn, and all student organization events reservations regardless of space on campus. Support all functions of the Campus Center in conjunction with, and in the absence of, the Associate Director including but not limited to: student staffing, training, setups, work-orders, and operations of the Campus Center. The Office of Student Engagement, within the division of student affairs, strives to create a student experience framed by the core values of the division which are Community, Learning, Wellness and Social Justice.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Space Reservation (30%):

Serve as the primary scheduler for the Campus Center facilities and the point of contact for all students and/or student organizations reserving space on campus. Work directly with Events Management to discern best space locations outside of the Campus Center facilities. Implement best practices in the scheduling software program (25Live) and student organization software (Engage) that conform with campus and national best practices; as well as initiate new usages of the platform for best efficiencies, student learning, and customer service.

Event Planning & Logistics (30%):

Ensure event and client success through regular communication, direct meetings, development of logistic plans (timing, event schedules, setup/breakdown times, etc.) as well as following CMP & ACCED-I best practices in event planning. Plan logistical details of events directly with other departments across campus for event success and safety. Ensure client satisfaction through communication, planning and development of programs for students, faculty, staff, and external stakeholders.

Supervision & Training (15%):

In conjunction with the Associate Director, recruit, train, schedule, and supervise 30 OSE Student employees. Support learning outcomes, Curriculum development. Assist with training, development, and recognition initiatives. Assume supervision in absence of the Associate Director.

Assessment & Data Collection (15%):

Build and maintain assessment and data collection in regards to the Campus Center Spaces; including but not limited to: space usage, foot traffic, client feedback, inventory tracking, equipment and supplies. Utilize Data analytics to project building usage and trends based on historical data. Utilize data for recommendations to assist Associate Director with FFE replacement, short- and long-term projects.

Other Functions

Miscellaneous (10%):

Back up other staff needs as necessary. Perform related duties as required.

All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

Associates Degree required plus one to three years of relevant experience, or an equivalent combination of education and/or experience.

Experience working with individuals from diverse backgrounds.

Preferred Qualifications

Bachelor’s degree preferred.


Experience with Student Development Theories, Student Training, Event Management Software (25Live/EMS) preferred. Excellent organizational, budgeting, interpersonal and communication skills; attention to detail and accuracy; ability to take initiative and solve problems; proven experience working with diverse constituencies; ability to effectively manage multiple and competing projects and priorities. Proficiency in MS Office and other computer-based programs; excellent customer service skills and orientation.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . You may combine your resume and cover letter into a single file or attach multiple files to your application, but BE SURE you have provided all attachments BEFORE SUBMITTING your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

May 27, 2021

Compensation Grade:

Grade M Non-exempt

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

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