Museum Safety Team Member (Casual Non-Benefitted Role)

Job Description

Job Summary: Responsible for maintaining the safety and security of staff, visitors, works of art and the museum building in collaboration with the Security Manager and Visitor Experience staff. Provide a positive, inclusive and welcoming atmosphere during interactions with museum visitors. Monitor the museum’s security systems and conduct museum security tours. Notify and coordinate with appropriate museum or college staff as trained in the case of an emergency.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions:

Visitor Safety and Experience: Tour galleries and cover staff-designated security points in the museum. Collaborate with Visitor Experience staff to provide visitors with a safe and welcoming experience, including coordinating on security coverage and response to security and safety incidents. Uphold security and safety policies as trained. Respond to emergencies as trained.

Monitor Alarm Systems: Monitor the museum’s PC-based security system and surveillance. Communicate with Visitor Experience staff in response to incidents in the museum or security alarms. Coordinate response with the Smith College Campus Safety Department as needed.

Administrative Duties 10%: Participate in regular training, including training on evacuation and safety procedures and customer service. Attend museum all-staff meetings. Complete paperwork and incident reports related to duties.

Operational Support 10%: Back up other front-of-house staff as needed, including support with events and program support for colleagues in Visitor Experience, Education and Curatorial. Provide vacation and sick time coverage for colleagues in Museum Safety as needed. Perform related duties as needed.

Other Functions: All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses): High school diploma plus at least 1 year of related security or visitor services experience or an equivalent combination of education/experience. Demonstrated desire to work with and support a diverse learning community. Ability to meet the physical requirements of this position. Experience working with individuals from diverse backgrounds.

Preferred Qualifications: Experience in a museum or higher education setting preferred. Associate’s degree preferred.

Skills: Excellent judgment and ability to respond quickly, calmly, and appropriately in emergency situations; strong customer service and people skills; strong collaboration and team-building skills; strong oral and written communication skills. Computer proficiency and familiarity with Google drive and Windows software. Promptness, reliability, and honesty are required in this position.

This is a casual, non-benefited role working 16 hours per week. Anticipated pay - $19.00 per hour.

Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Position Type:

Fixed Term

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.