*This position has rotating work hours, including weekends and evenings. Overtime maybe required.*
The Police Dispatcher is an entry level, uniformed non-sworn, support position for the University Police Department. Under general supervision of the Records and Communications Manager or the watch commander, the Police Dispatcher will perform a variety of specialized support duties within the Police Communication Center. Support duties may include: communication’s dispatching and public counter duties; providing clerical, records and technical support services including operating a centralized computer-aided dispatch (CAD), 9-1-1 and other non-emergency phones, and monitoring campus alarms. The Police Dispatcher is responsible for maintaining effective and accurate communications between campus law enforcement, the public and other allied agencies. The Police Dispatcher I records and dispatches routine and emergency information promptly, clearly and accurately. Regular use of judgment and discretion is necessary to set priorities, assess the importance of information and react quickly and effectively. The Police Dispatcher will perform a variety of specialized support duties within the Police Communications Center. The Police Dispatcher is required to work rotating shifts which includes nights, weekends and holidays. Overtime maybe required.
- Receives emergency and routine requests for services from the campus community and from various electronic communications equipment, i.e. enhanced 911 and other telephone lines, radio transmissions, video display terminals, alarm enunciators, and in-person contacts from citizens in the University Police Department (UPD) lobby. Elicits and records pertinent and accurate information, and uses judgment and discretion to rapidly assess the nature and priority of information and the necessary response.
- Operates UPD and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies. Identifies locations where assistance is needed, makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment, and coordinates interagency communications with surrounding jurisdictions. Responsible for accurate data entry into the computer aided dispatch system.
- Operates police radio and data systems for the purposes of dispatching and communicating with police and other public safety resources.
- Enters and retrieves data for police reports, activity logs and criminal information.
- Utilizes automated dispatch and law enforcement systems and databases to enter, research, and retrieve information.
- Monitors security and fire alarm systems, and coordinates responses.
- Utilizes dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports.
- Provides assistance with preparing and submitting information for regular submission to agencies such as the FBI, DOJ/BCS, and the Chancellor’s Office.
Knowledge, Skills & Abilities
- Ability to effectively communicate (read, write, spell and speak in clear, concise English) via telephone, radio and in person
- Ability to learn correct telephone answering techniques; 9-1-1, emergency, non-emergency, business and allied agencies
- Skilled in using various video display terminals
- Knowledge or ability to learn police emergency procedures, radio codes and phonetic alphabet
- Ability to operate and accurately enter data into the computer aided dispatch system (CAD) while simultaneously receiving information by phone or radio
- Ability to accurately enter data, research and retrieve information from automated dispatch and law enforcement databases
- Ability to independently analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
- Ability to maintain composure and work accurately in emergency situations
- Ability to achieve the P.O.S.T Dispatcher certificate prior to completion of the probationary period
- Ability to work in a confined area wearing a headset which restricts movement about the work area
- Ability to type at a net rate of 30 wpm on a computer keyboard
- Ability to assist in maintaining the agency compliance with Federal and State mandates and law
- Ability to monitor security and fire alarm systems
- Ability to perform with a high standard of customer service, professional conduct, and civic responsibility
- Knowledge in releasing official copies of crime reports, vehicle releases, property or other UPD matters
- High School Diploma or equivalent
- One year of experience using a switchboard and a two-way radio communication system in a law enforcement or comparable agency within the last ten years, or general telephone operator, transportation dispatcher, or military experience. Completion of, or the ability to attend and successfully complete, the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course is required.
A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.
Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.
- Bachelor’s Degree
- Previous experience with law enforcement or security dispatching
- Bilingual background with fluency in Spanish or Vietnamese
- Passing a CritiCall Dispatch Test
- Possession of a current P.O.S.T. Basic Dispatch certificate
Classification: Police Dispatcher I
Anticipated Hiring Range: $4,600/month - $4,800/month
Salary Range: $3,096/month - $5,602/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: May 20, 2021 through June 6, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Advertised: May 20, 2021 (9:00 AM) Pacific Daylight Time