First Resort Specialist/Student Navigator 2


Posting Number: 0601100-C Position Type: Classified Special Notes to Applicants:

Starting annual salary for 2020-2021 is $43,140 for a 1.0 FTE, 245 position day contract, plus comprehensive benefits. The salary for the 2021-2022 fiscal year starting July 1, 2021 has yet to be determined.

LBCC offers a pay incentive to eligible employees who demonstrate proficiency in conversational Spanish when evaluated and formally certified by a college-approved professional or agency. Eligibility to apply for and receive bilingual pay incentives for Spanish and languages other than English are subject to the provisions of Administrative Rule 6025-06. For more detailed information, please review Bilingual Incentive Pay

LBCC is an Equal Opportunity Educator and Employer.

As a condition of employment, all new employees are required to be compensated via direct deposit.

Position Title: First Resort Specialist/Student Navigator 2 Division/Department: Academic Foundations Location Albany Campus, Albany, OR Job Summary:

With demonstrated commitment to the College Mission and Core Values of equity, opportunity, and inclusion, the First Resort Specialist assists division Deans and Faculty in supporting efforts to develop, implement, and operationalize strategies that increase student retention and progression through direct student communication and intervention. This position serves a dual role by delivering both Career and Advising Support as well as providing Technical Support with program navigation.

The position supports academic progression by providing early alert monitoring and communication and facilitating intervention events for students. It provides other support to the Academic Foundations division programs as assigned by the Dean, which may include identifying students’ basic needs and community resources support, and other miscellaneous student services as determined to sustain student progression. The First Resort Specialist/Student Navigator serves as a key student resource and will cross train other staff across the college who work with students in need of special services, and works with other First Resort Student Help Center staff to build effective, collaborative systems to serve students.

Required Qualifications:

Education and Experience: An Associate’s degree, plus a minimum of one year experience working in direct student academic support services in a collegiate setting that includes demonstrated operational proficiency using technology tools (maintaining, operating, and editing workflows and back-end functionality) such as Career Information System, Career Coach, Burning Glass, LaserFiche, and BANNER, or closely related software; and at least six (6) months operational experience using student retention software such as Aviso, EAB Navigate, Civitas, or closely related applications is required. An equivalent combination of education and experience that enables full performance of the job may substitute for degree requirement.

Licenses and Certificates: Requires a valid Oregon driver’s license or access to transportation to attend required off-site program promotions and travel to and/or bring supplies, equipment and books to centers.

Knowledge and Skills: Must have strong leadership skills and ability to build and maintain relationships. Requires excellent interpersonal skills. Must have strong organizational, planning, communications, customer relations and phone skills. Requires experience with and commitment to working with low-income families and individuals. Requires current skills in the use of electronic, internet, and web-based communications, including experience in website maintenance. Experience in customer service and/or direct delivery of student services is required. Must be an effective public speaker and be comfortable in front of people while delivering presentations. Must have resourcefulness in identifying support services for students, and the ability to form strong partnerships with a range of organizations, and resource partners on campus and across the community. Requires a basic understanding of FERPA regulations and guidelines. Knowledge of collegiate operations, policies and procedures is preferred.

Abilities: Requires the ability to independently perform the duties of the position efficiently and effectively. Requires the ability to effectively communicate both verbally and in writing with a diverse audience and student population. Requires the ability to plan, organize, and prioritize work in order to meet schedules and timelines. Must be customer/client focused and solution oriented. Must be able to learn, interpret, explain, and apply knowledge of college and community organization operations, programs, functions and special department terminology. Requires ability to quickly adopt and adjust to various technology and web-based platforms, learn new platforms, and engage in effective technical troubleshooting with a variety of programs and platforms. Requires the ability to revise and maintain established procedural systems and controls. Requires the ability to communicate both formally and informally with a wide range of contacts both inside and outside the college setting. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.

Preferred Qualifications:

A bachelor’s degree is preferred.

Physical Requirements and Working Conditions:

Position may require occasional lifting of light to medium weight materials (10 to 50 pounds) when setting up equipment and supplies for training. Requires the ability to operate a computer keyboard and/or other office equipment. Requires visual acuity to read words and numbers. Must be able to communicate effectively with the public, staff and students in person and over the phone.

Essential Duties:

1. Serves as Specialist and Navigator in First Resort Student Help Center as assigned by the Dean.

2. Serves as Student Navigator for a designated “Meta Team” that focuses on student retention and progression, and appropriate student supports and interventions for all students within an assigned “Meta” area. Works closely with Advisors, Deans, and other staff of the Meta area to provide holistic support to the targeted population.

3. Assists students in navigating Academic Foundations programs as follows:

a. Serves as enrollment expert for New Student Sessions during registration periods throughout the year.
b. Serves as student navigator in First Resort Student Help Center, assisting students with problem discovery, problem solving, and college navigation. Focuses on practical solutions to barriers to academic progression.
c. Provides Early Alert interventions as directed by Dean. Provides guidance to students in accordance with college policy and procedures.
d. Represents the college via online support to students through the LiveChat tool on the webpage. Works as part of larger college team to provide coverage to answer questions live when submitted to the college through the LiveChat tool.
e. Uses Banner, Aviso, Laser Fiche, DegreeWorks, and other college technology tools, to review and/or update student records.

4. Serves as Key Staff in First Resort Student Support Center:

a. Uses knowledge of college processes, procedures, rules and regulations to problem-solve with students regarding progression challenges and barriers. Ensures students know their next step after seeking assistance. Responds to unexpected situations with creativity and composure by assessing college resources for a solution. Focuses on practical solutions to barriers to academic progression.
b. Provides welcoming and friendly environment that focuses on positive interactions. Works directly with LBCC staff and faculty to ensure students’ academic needs are met. Maintains a friendly, empathetic, and encouraging demeanor to assist a diverse spectrum of students with navigating college processes. Displays flexibility and creativity in supporting student needs. Displays openness and commitment to inclusiveness, equity, and universal design.
c. Provides collegial assistance and mentorship to the student workforce (Student Ambassadors) while working in First Resort Student Help Center. Models excellence in employment skills and customer service; demonstrates and coaches student employees in their interactions. Provides staff expertise to student employees when necessary.
d. Participates in the set-up, maintenance, and/or administration of databases, web pages, and other system tools.
e. Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.
f. In cooperation with the Transcripts office, performs transcript evaluations for incoming students as needed.

5. Supports faculty and management on a variety of Academic Foundations program needs:

a. Assists faculty in learning the College’s email/calendar, website and other college systems such as Moodle and Aviso.
b. Uses Banner system to enter and update data.
c. Coordinates website updates for Academic Foundations programs.

First Resort Specialist/Student Navigators may be assigned one or several of the following job duties, based on strengths and experience of individual in the position:

6. Career and Advising support:

a. Develops processes and relationships to design and deliver career development, academic planning and skill-building services to LBCC students and prospective students, in partnership with LBCC faculty and community partners/employers.
b. Trains students on processes and procedures of career tools, skills, and resources. Provides guidance on employment search skills and process.
c. Reviews and critiques resume’s for students. Seeks out graduating students and offers support on transition to workforce.
d. Models self-directed, self-aware, decisive behaviors and other employability skills.

7. Content and graphic communication:

a. Serves as creative assistant as assigned by Dean, creating media materials (infographics, informational videos, etc) and communication materials (newsletters, updates, etc).
b. Develops tutorials for students and staff on how to complete key activities and processes related to academic progression.

8. Technology Support:

a. Performs lead role in systems functionality for Aviso retention software, student support platforms (LiveChat, Infusionsoft, et al). Helps train college staff on system use, and guides students through system features.
b. Develops, runs, and interprets results of specialized reports.
c. Contributes to the LBCC advisor assignment process, which includes assigning all students upon enrollment and transferring advisor assignments from advisor to advisor based on student progress and changes. Updates advisor information in Banner.

9. Basic Needs and Emergency Funding:

a. Connects students with community partnerships from which students can apply for and receive assistance for basic needs.
b. Uses technology tools (such as SingleStop software) to systematically connect students to sustainable, long-term solutions for challenges related to basic needs (food security, housing security, transportation reliability, etc).
c. Collaborates with the LBCC Foundation as the primary point of contact for students in need of emergency financial assistance for a variety of school related needs such as textbooks, car repair, technology needs, overdue balances, etc.
d. Tracks and reports progression of students who utilize services and recommends to Dean areas for adjustment and improvement.
e. Works with Dean and Registration to review Petitions for Late Refunds and connects students to appropriate basic-needs resources that may be applicable for students seeking withdrawal.
f. Works collaboratively with other First Resort Staff, Student Navigators, and across relevant departments to develop and promote additional affordability resources that strengthen student retention and success efforts, and actively connects students to those resources.

10. Performs other related duties as assigned.

Applicant Instructions:

Please complete the online application and upload or attach the following required documents:

1) Resume

2) Cover Letter

3) Academic Transcript

Transcripts from a non-U.S. college or university must be accompanied by an international credential agency evaluation. Please see “Academic Transcript Information” on the Employment Opportunities home page for more information and a list of agencies which perform this service.

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

U.S. Veterans must attach proof of honorable discharge (Form DD-214, Copy 4) to their application to qualify for veteran’s consideration.

Proposed Start Date: 07/01/2021 Full-time or Part-time Full-time, 1.0 FTE, Fiscal Year (Contracted with Benefits) Number of hours/week: 40 Posting Date: 05/21/2021 Closing Date: 06/13/2021 Open Until Filled: No Salary Grade 17 Salary/Rate

Please see the “Special Notes to Applicants” section.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this position? Please select one.
    • Mid-Valley Sunday Newspaper
    • Lebanon Express Newspaper
    • Oregonian Newspaper
    • Latinos in Higher Education
    • HERC-Higher Education Recruitment Consortium
    • Chronicle of Higher Education Online
    • State Employment Department
    • LBCC Employment Opportunities Website
    • Eugene Register Guard Newspaper
    • Other Online Website (specify below)
    • Other (specify below)
  2. * If you selected other above, please specify the website or other resource from which you learned of the position.

    (Open Ended Question)

Required Documents
Required Documents
  1. Resume
  2. Academic Transcript
  3. Cover Letter
Optional Documents
  1. License or Certificate
  2. U. S. Veteran Proof of Honorable Discharge DD-214, Copy 4

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