Test Center Associate (TCA)

Posting Details

Recruitment Number


Working Title

Test Center Associate (TCA)

Position Type


Appointment Percentage



Student Affairs Division

Description of College / Department / Program / Division / Unit

The Division of Student Affairs’ role is to enhance and support students learning experience here at UWL . We work closely with faculty, staff, community members, alumni, and most importantly, students to provide quality programs and services which promote learning, leadership, involvement, service, and the celebration of diversity. The Division includes several departments: Campus Child Center, Counseling and Testing, Student Health Center, Intercollegiate Athletics, Recreational Sports, Residence Life, Student Life, University Centers, and the Vice Chancellor & Dean of Students office. The staff of the Division is truly student-centered and concerned about the holistic development of the student.

Position Summary

The Test Center Associate ( TCA ) is responsible for the daily operation of the Test Center by providing administrative and technical support, test administration, and computer troubleshooting while maintaining a high level of customer service, confidentiality, and test security. This position works directly with examinees registered for computer-based exams and reports to the Testing Coordinator/Office Manager and the Director of the Counseling & Testing Center.

The expected work schedule for this position is Thursday through Saturday, 7:00 a.m. to 3:00 p.m. (3 day workweek, 8 hours per day). No evening hours are required. As the Test Center returns to full capacity post pandemic, additional hours up to 40 hours per week may be possible

The most successful candidate will have the following:
• Excellent customer service skills.
• Experience with standardized testing, including test security and implementation.
• Proficient computer skills in Microsoft Office programs to include Word, Outlook, and Excel, as well as the ability to learn new software systems and databases as needed.
• Ability to demonstrate dependability as reflected in attendance, promptness, and follow-through.
• Ability to function calmly and effectively in a fast-paced environment and be able to work with people who are under stress.
• Ability to work with a diverse clientele and staff and to provide an atmosphere of compassion, respect, and inclusivity.
• Ability to use of sound judgment in dealing with sensitive & secure materials and confidential information.

Required Qualifications

• High school diploma or GED is required.

• Office experience using a computer, networks, printer/scanner/fax, and phone.

Preferred Qualifications

• Associate or Bachelor’s degree preferred.

• Experience with standardized and/or computerized testing or working in a testing environment.

Physical Demands

• Must be able to stand, walk, talk and/or sit for extended periods of time.

• May be asked to travel between offices/buildings on campus.

• Work is generally performed in an interior environment.

Working conditions and environment

• Office/administrative setting.

Miscellaneous Information

Test company training and certification provided by test companies will be required within six months of hire.

Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:
• paid vacation for 12-month positions.
• excellent flexible health insurance with low co-pays and good coverage.
• paid holidays and sick days.
• after 5 years of employment, you become vested in our retirement system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.
Learn more at: https://www.wisconsin.edu/ohrwd/benefits/download/univstaff21.pdf
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.

The University of Wisconsin System and the University of Wisconsin–Madison are engaged in a redesign of job title and compensation structures. The Title and Total Compensation Project will result in relevant and market-informed titles to help us keep and grow our outstanding workforce. If you are the successful candidate, your title is subject to change in November 2021. For more information, visit: https://www.wisconsin.edu/ohrwd/title-and-total-compensation-study/


These are the job duties required for the position.

Responsibility Statement

Administer Computer-based Exams

Duties to Support Responsibility

• Manage daily operation of the test center, prepare computer equipment per specified procedures; prepare forms, rosters, handouts & supplements, dry erase boards, scratch paper, and other items used daily in administering both computer-based and paper/pencil exams.

• Greet examinees, complete authentication & registration process, check-in examinees scheduled to test, complete pre-test protocols including required security screenings and identification verification, launch computer-based exams, conduct post-exam check out, and collect any exhibits, supplements, handouts, and scratch paper.

• Consistently and at regular intervals monitor examinees and the test environment, maintain absolute security in accordance with the NCTA Standards & Guidelines ( NATIONAL COLLEGE TESTING ASSOCIATION ), CAS proctor Standards ( COUNCIL FOR THE ADVANCEMENT OF STANDARDS ), ATP / NCTA Proctoring Best Practices as well as test company policy. Maintain absolute security of test center premises at all times, maintain the confidentiality of tests scheduled, test results, and examinee information.

• Resolve testing & technology problems, contacting test providers for technical support when necessary, troubleshoot computer problems, submit incident reports to test providers and document any and all issues that occur during test sessions, report any unresolved issues to the Testing Coordinator.

Percentage Of Time




Responsibility Statement

Miscellaneous Duties

Duties to Support Responsibility

• Maintain test certification & renew as directed by test vendor, annually at a minimum.

• Assist with testing correspondence and questions on CBT exams as directed by the Testing Coordinator.

- Perform routine cleaning of testing spaces.

- Assist in maintaining testing-related information on the CTC website.

Percentage Of Time




Posting Detail Information

Special Instructions

Posting Date


Close Date

Continuous Recruitment


Continuous Recruitment First Review Date


Position Contact Name

Gretchen Reinders

Position Contact Email

Required Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter/Letter of Application
  3. Reference Contact Information
Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identities of finalists must be revealed upon request. See Wis. Stat. §. 19.36(7).
    • I wish for my name to remain confidential until the university is no longer able to do so.
    • I waive my right to keep my name confidential through the application process.
  2. Will you now or in the future require visa sponsorship for employment at the University of Wisconsin-La Crosse? (UW-L and UW System institutions pay for some or all of the sponsorship costs. Some candidates may require an H1B or another form of employment sponsorship to work in the US. This question is asked so that if you are the successful candidate, Human Resources can work with your work unit to begin the process of obtaining this visa).
    • Yes, I will require sponsorship prior to employment.
    • Yes, I will require sponsorship for continued employment if hired.
    • No, I do not require sponsorship and am eligible to work in the US.
  3. Please provide your most recent employer, supervisor name and contact information, including phone number and email address. (Pursuant to UW System Administrative Policy 1275, UW System requires reference checks related to sexual harassment and sexual violence to be conducted at a minimum with a final candidate’s most recent employer and with all previous UW System institution and State of Wisconsin agency employers from the past seven years. UW-L will notify you prior to contacting your supervisor).

    (Open Ended Question)

  4. Are you currently employed by or have you been employed by a UW System institution or a State of Wisconsin agency during the last seven (7) years? Please answer yes or no. If yes, provide the institution or agency name, your supervisor and contact information, including phone number and email address.
    • Yes
    • No
  5. After you retire from a Wisconsin Retirement System (WRS) employer, you may return to work with a WRS employer as a rehired annuitant, provided certain requirements are met. There are no restrictions on what type of position a rehired annuitant can hold. Under the WRS, there is no limit to how much you may earn as a rehired annuitant. (Learn more: https://www.wisconsin.edu/ohrwd/benefits/life-events/empcha/ra/). Are you currently collecting an annuity from the Wisconsin Retirement System, (WRS)?
    • Yes
    • No
  6. How did you hear about this employment opportunity?
    • Chronicle of Higher Education Web Site
    • Discipline-Specific Publication/Web Site
    • HERC Web Site
    • HigherEdJobs.com Web Site
    • Job Center of Wisconsin Web Site
    • Minority Publication/Web Site
    • University of Wisconsin - La Crosse Social Media (i.e. Facebook, LinkedIn, Twitter)
    • University of Wisconsin - La Crosse Web Site
    • La Crosse Tribune
    • Personal Referral
  7. Are you an alum of the University of Wisconsin-La Crosse?
    • Yes
    • No
  8. Were you ever found to have engaged in any sexual violence or sexual harassment in a previous work assignment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  9. Are you currently under investigation or have ever left employment during an active investigation in which you were accused of sexual violence or sexual harassment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No

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