Temporary Technical Support Representative

Massachusetts, United States
Salary Not specified
May 20, 2021
Employment Level
Employment Type
Full Time

Temporary Technical Support Representative

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Technical Support Representative will provide onsite support for the LIMS and scheduling systems for the COVID Testing Sites. Provide, manage and troubleshoot accounts and access issues. With the Senior Site Supervisors and Operations Manager, manage and support the staff scheduling system and process. Under the guidance of the Operations Manager, assist with inventory, reporting, and other tasks and projects as needed.

Associated required; Bachelor's degree preferred.

Two to four years of professional experience in a clinical setting preferred.

Customer Service experience working in a healthcare or professional setting required.

Strong interpersonal, written, and verbal communication skills with an ability to explain issues and solutions to employees and testing participants.

Experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook required.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/505714


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