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Online Learning Systems Specialist

Job Details


Posting Details

Job Title Online Learning Systems Specialist Posting Number S927P Classification Title
Summary

Under the general direction of the Director of Online Systems, the Online Learning Systems Specialist maintains, coordinates, and manages all online learning systems in support of campus operations within the framework established at California Baptist University by performing the following duties and other duties as assigned.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Investigate, analyze and resolve hardware and computer application problems for faculty and staff.
2. Provide support for mobile devices such as phones, tablets, monitors and various computer peripherals.
3. Track, resolve, and document solutions to customer requests using ServicePro software.
4. Assist with maintaining hardware and software inventory database.
5. Develop systems and processes to improve efficiency and automate routine functions.
6. Provide support for Blackboard Learn environment and related online systems.
7. Provide support for Kaltura and other related systems.
8. Provide support for Webex Meetings, Webex Teams and various conferencing technologies.
9. Maintain consistency of online environment for positive student and faculty experience.
10. Maintain a high standard of customer service in dealing with and responding to questions from faculty, staff and students.
11. Contribute to knowledge base and system documentation.
12. Design training and tutorial content based on various department needs.
13. Facilitate the closed-captioning for multimedia to ensure compliance with the Americans with Disabilities Act ( ADA ) and Section 504/508 guidelines.
14. Coordinate student workers in various technology support and media related tasks.

Supervisory Responsibilities

This position could be responsible for assigning work and/or giving direction to part-time Student Workers, in order to complete office work assignments.

Other Knowledge Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 Knowledge and experience with Learning Management Systems and web-based course delivery systems.
 Knowledge of Windows and Mac operating systems.
 Knowledge of web and course authoring tools.
 Ability to install and configure computer systems, hardware and peripherals.
 Knowledge of computer systems and troubleshooting methods.
 Knowledge of SQL and database management.
 Knowledge of web /video conferencing solutions such as Cisco WebEx and TelePresence.
 Ability to clearly communicate technical information to a non-technical audience.
 Skill to convert multimedia formats, including, MP4, MP3, MOV, WAV, PPTX .
 Ability to understand web accessibility issues.
 Ability to manipulate web content using HTML5 and CSS .
 Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
 A thorough knowledge of: Business English and arithmetic; general office methods, procedures and practices.
 Ability to plan, develop, and coordinate multiple projects.
 Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
 Strong organizational skills and detailed oriented.
 Ability to interpret, adapt, and apply guidelines and procedures.
 Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
 Ability to create, compose, and edit written materials.
 Ability to develop and maintain recordkeeping systems and procedures.
 Ability to investigate and analyze information and to draw conclusions.

Education and/or Experience

Bachelor’s degree from four-year college or university preferably in Computer Science or similar; or two to four years related experience and/or training; or equivalent combination of education and experience.


Open Date 05/18/2021 Remove from Web Open Until Filled Special Instructions to Applicants Nondiscrimination Statement

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.

Quick Link to Posting https://jobs.calbaptist.edu/postings/6514 Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a Christian?
    • Yes
    • No
  2. * Do you attend church regularly?
    • Yes
    • No
  3. If no, please explain (required):

    (Open Ended Question)

  4. * Are you both familiar with and not in conflict with the fundamental doctrines and practices of the California Southern Baptist Convention as stated in the Baptist Faith and Message dated June 14, 2000? (Please see above link for more information)
    • Yes (I am familiar and not in conflict)
    • No (I am in conflict or not familiar)
Applicant Documents
Required Documents Optional Documents
  1. Other Document
  2. Other Document 2
  3. Other Document 3
  4. Other Document 4


Company

California Baptist University

California Baptist University, one of the top Christian Colleges in the nation, is a private Christian university located near Los Angeles in Southern California.

CBU strives to help students understand and engage this purpose by providing a Christ-centered educational experience that integrates academics with spiritual and social development opportunities. Graduates are challenged to become individuals whose skills, integrity and sense of purpose glorify God and distinguish them in the workplace and in the world.

California Baptist University is one of the top private Christian colleges and universities in Southern California. CBU offers associate's, bachelor's, master's, doctoral and credential programs in Riverside, San Bernardino and online.

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