Student Success Advisor

Wisconsin, United States
Salary Not specified
May 19, 2021
Employment Level
Employment Type
Full Time

The Student Success Advisor provides specialized retention outreach and support services within the Center for Student Success to facilitate Carthage students’ successful transition to the College and ongoing academic success and persistence through graduation. Center for Student Success staff work closely with other college personnel to holistically address the academic, developmental, and social needs of students, with particular focus on supporting underrepresented/under-served student populations.


  • Provide high touch, developmental retention outreach and support to approximately 600-650 Carthage students. Establish an intentional relationship with students. Collaborate with faculty advisors and career specialists to facilitate students’ smooth transition to these additional resources as they confirm their programs of study and explore personal and professional interests.
  • Provide case management to increase students’ likelihood of academic and personal collegiate success.In consultation with Center staff, utilize alerts, probationary statuses, account holds, low mid-term grades, and other signifiers to identify and prioritize student retention concerns; facilitate successful interventions; coordinate communication with faculty and staff regarding alerts, and connect students with appropriate resources.
  • Prepare for and teach assigned sections of College Success Seminar for incoming students with the goal of supporting them through their transition and moving them toward responsibility for their own academic and collegiate goal achievement
  • Coordinate designated special project areas. Establish timelines and roles, develop programming, evaluate effectiveness and make recommendations for future improvement Projects may include Peer Mentors, First Generation Student Programming, Communications and Outreach, or Carthage Academic Achievement Program. Actively participate in the implementation of other projects led by colleagues in the department.
  • Maintain timely and accurate record-keeping of outreach and student meetings, College Success Seminar attendance, special project area data, and other data points for departmental reporting.
  • Support the Center staff in professional development, Assist with strategic planning including strategic internal and external partnerships, identification of supplemental resources, development opportunities for faculty and staff, and/or student advocacy as appropriate. Populations may include first-generation, international, military-affiliated, commuter, and transfer students.
  • Fulfill a variety of assigned administrative responsibilities to accomplish individual and departmental goals, as well as other administrative and operational duties as assigned. Some of these responsibilities may include serving students during drop-in hours, contributing to campus committees and learning communities, and assisting during staff vacancies.


Participate as a visible member of and positive contribution to the Carthage community, as well as a model of lifelong learning and development for Carthage students. 


Position may require shared supervision of a limited number of Peer Mentors and/or other paraprofessional staff as they serve students in order to ensure development of their leadership skills and positive outcomes for the department.

QUALIFICATION REQUIREMENTS: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

  • Requires a Master’s Degree in higher education leadership, counseling, or related field.
  • Requires excellent oral and written communication skills to effectively communicate with faculty, staff, students, and families.
  • Requires the ability to utilize tact and proper judgment while providing academic support to students, including an understanding of and ability to appropriately enforce the Family Educational Rights and Privacy Act of 1974 (FERPA) and Title IX Amendment of 1972.
  • Requires the ability to use standard office equipment and technology, including a telephone, keyboard, and personal computer and tools such as Microsoft Office Suite, Jenzabar Suite, and various Google applications.
  • A minimum of three months of experience in student success, retention programming or academic advising is preferred.
  • Experience working with underrepresented/under-served populations is preferred.
  • Experience with Workday, Calendly and Microsoft Excel are highly valued.

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PHYSICAL DEMANDS: (The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more of working time.)

While performing the duties of this job, the employee is frequently required to sit, speak and/or listen, and use hands to touch or handle objects, tools, or controls. The employee is regularly required to stand, walk, stoop, kneel, crouch, crawl, and/or reach above shoulders. The employee must occasionally lift and/or move between 1 and 5 pounds while moving files, books, etc. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and a variety of indoor locations across the campus. The employee is occasionally exposed to outdoor weather conditions and will occasionally travel on college business. The noise level in the work environment is typically moderate.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Institutional Information

Founded in 1847, Carthage College combines an environment of reflection and self-discovery with a culture of high expectation, so that our students uncover and ignite their true potential. As a four-year private liberal arts college with roots in the Lutheran tradition, we place a strong emphasis on both moral and intellectual values. Our prime location in Kenosha, Wisconsin, midway between Chicago and Milwaukee, allows students the opportunity to learn in a professional context. Our beautiful campus, an 80-acre arboretum on the shore of Lake Michigan is home to 150 scholars, 2,600 full-time students, and 400 part-time students. Our rich academic experience equips students with foundational knowledge and skills, preparing graduates to be lifelong learners and to lead meaningful, productive lives.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status, or status as an individual with a disability.

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