Systems Administrator III

Our Commitment:

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

Who We Are:

The Department of Information Technology (DoIT) contributes to Texas A&M’s student learning and development by providing specialized and dependable technology solutions for student affairs professionals across the division’s 17 departments. We aspire to be the IT partner of choice for our customers by leveraging our unique knowledge of student affairs, IT service management, and business integrations to provide exceptional business value to customers.

Our employees have access to robust benefits that include:

• Paid leave for University holidays, vacation, and sick leave

• Health, dental, vision, and life insurance

• Wellness programs

• A professional development budget

We value professional development and career growth and provide our team members with opportunities to learn and grow. Learn more about us at https://doit.tamu.edu/.

What We Want:

We are seeking a Systems Administrator who is a lifelong learner that would enjoy taking advantage of generous professional development opportunities; a consummate professional that values developing customer relationships, and a team player who enjoys working with a wide variety of enterprise technologies.

The Division of Student Affairs IT Systems team is integral to providing impactful services and advanced support for the Office of the Vice President of Student Affairs, the division's 17 departments across campus, the 1000+ recognized student organizations, and the overall student body at Texas A&M University.

If you are someone who appreciates a culture of learning and innovation, and wants to help design, implement, test, troubleshoot, automate, and administer physical and virtual systems and applications, both on-premise and in the cloud, then you are a candidate we want to hear from.

The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above.

What You Need to Know:

Please note: Must be able to be on call and be able to perform system maintenance on nights and weekends as needed.

COVID-19 information: Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible. Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing. Departments will provide the procedures to be followed at each step of the recruiting process.

Salary Range: $62,241.02 - $72,800.00

Required Education and Experience:

• Bachelor’s degree in applicable field or equivalent combination of education and experience.

• Five years of systems administration experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of project management, mentoring, negotiation skills, basic vendor relations, advanced client relations skills, proposal writing, business acumen, persuasive communication, adaptability to change, team leadership skills, and quality assurance methodologies.

• Ability to multitask and work cooperatively with others.

• Excellent written communication, analytical, interpersonal, and organizational skills.

Other Requirements:

• Must be able to be on call and be able to perform system maintenance on nights and weekends as needed

Preferred Education and Experience:

• Bachelor’s degree in applicable field such as Computer Science, Computer Engineering or Technology Management.

• Five years of experience with Microsoft Windows Server administration.

• Experience with Linux and Mac administration and configuration management, virtualization, cloud administration, Microsoft Active Directory, PowerShell.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Windows, Linux, and Apple Mac operating systems, Microsoft Azure, Microsoft Active Directory, Puppet Enterprise, Jamf Pro, PowerShell, Microsoft Endpoint Configuration Manager, VMware vSphere virtualization (vCenter, ESXi, Converter, etc.), Veeam Backup, Nagios Infrastructure Monitoring, Nagios Log Server, and Tenable.

• General familiarity with principles of DevSecOps, project management and service management framework (e.g., ITIL/ITSM).

Preferred Licenses and Certifications:

• ITIL Foundation Certificate in IT Service Management

• Microsoft Azure Fundamentals

Responsibilities:

• System Administration - Works with team members to take complex systems and services through their lifecycle of design, transition, operation, improvement and/or retirement. Functions as a primary or secondary administrator for systems administration areas such as Windows server and/or Linux server operating systems, off-the-shelf vendor and custom application support, authentication and directory services, backup and recovery services, centralized log management, configuration management, database services, digital signage, Microsoft and/or Apple endpoint device (workstations and mobile) management, endpoint protection / anti-virus, file and print services, IP security camera system, service monitoring and notification, software application deployment, software application virtualization, web services as well as system maintenance, patch management, log analysis, information security and availability.

• Service Desk Support - Provides advanced, Tier III service desk support for departmental staff and/or end-user issues. Provides on-call support on nights and weekends as needed. Manages incidents and coordinates the problem management process. Troubleshoots complex issues, analyzes logs, and performs root cause analysis.

• Infrastructure - Coordinates and implements the design, acquisition, installation, maintenance and support of the Division of Student Affairs consolidated enterprise IT infrastructure located at multiple colocation data centers. This includes: virtualization infrastructure, physical servers, storage, network switches, cabling, and organized rack configuration. Also oversees the utilization, maintenance and support of cloud services.

• Departmental Support  - Provides resource estimates and progress reports; serves on committees to develop technical standards and direction; ensures that all work is accurate and in compliance with departmental standards. Actively participates in Incident, Problem, Change, Knowledge and Project management processes. Functions as a project lead and/or collaborates with project managers to develop work plans and time schedules for projects including outlining phases and tasks, as well as helping keep projects on schedule by performing and reporting on tasks.

• Departmental Objectives - Maintains a positive relationship with other departments and personnel that will assist in the development, funding, promotion, and/or public relations of the Department of IT. Participates in training and professional development sessions. Supports the success and objectives of the Department of IT.

• Compliance - Ensures that all work is documented and in compliance with university and departmental standards.

• Innovation and Improvement - Promotes a culture of learning by continuously monitoring IT trends and investigating, evaluating, testing and recommending new technologies. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University and TAMHSC, must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.