Front Office Liaison & Records Specialist

Posting Details

Vacancy Number

S01374

Position Title

Administrative Associate

Working Title

Front Office Liaison & Records Specialist

Competency Level

Journey

Dept/School

Registrar - 30130

Primary Purpose of Organizational Unit

The Office of the Registrar supports UNCW’s mission by providing academic support services including student services and academic records management; degree and diploma processing; student academic information systems management; administration of regulations and policies of the Faculty Senate, academic eligibility of athletes and, as prescribed in the policies of the university and the Code of the University of North Carolina, maintenance of archives; and system-wide reporting (in collaboration with the Office of Institutional Research) of enrollment, courses and degrees awarded. The Office of the Registrar: Maintains the academic record of each student who enrolls at the university; Provides information about registration, academic records, residence status, and degrees while protecting the privacy of the individual; Uses the latest technology and procedures that will enhance student, administrative, and faculty services while ensuring the integrity, confidentiality, and security of academic records and information; Provides leadership and assistance in the development and modification of policies, procedures, and systems.

College

Enrollment Affairs Admin - 30100 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Front Office Liaison & Records Specialist serves as the initial point of contact for the public via telephone, in person, and mail. Duties include:
•Answers questions regarding registration, records, and university policies and procedures
•Verifies enrollment, graduation, and transcripts, utilizing Banner and routing questions to appropriate staff or supervisors as needed
•Oversees all incoming USPS and campus mail, preparing mail for distribution to the appropriate in-office personnel
•Assists with data entry of intricate, confidential and precise elements and codes in support of various sections of the office
•Reconciles receipts for daily collections for purchases of transcripts, diplomas, and re-enrollment applications
•Provides miscellaneous support for requests from the Registrar, Associate Registrar or supervisor, as requested

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work

Ability to communicate via telephone, in person and mail

Experience with document scanning

Experience with Microsoft Office

Preferred education, professional skills and experience

Two years experience in higher education

Two years experience with a student information management system

Required Certifications or licensure

Recruitment Range

$31,200 - $32,600

FTE

1.0 (40 hours per week)

Months Per Year

12 Months

Work Days

Monday - Friday

Work Hours

7:45AM - 4:45PM

Type of Position

Permanent

Anticipated Ending Date if Time-Limited

Position Number

7391

Job Posting Date

05/17/2021

Posting Close Date

06/01/2021

Special Notes to Applicants

PLEASE NOTE : To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting

https://jobs.uncw.edu/postings/20650
Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. List of 3 Professional References

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity with UNC Wilmington (2021)?
   • UNCW Website
   • UNCW Facebook Page
   • UNCW Linkedin Page
   • UNCW Twitter Account
   • UNCW Employee Referral
   • Chronicle of Higher Education
   • Craigslist
   • Diverse Issues in Higher Education
   • Glassdoor
   • Higher Ed Jobs
   • Hispanic Outlook
   • Indeed
   • Inside Higher Ed
   • North Carolina Job Network
   • Women In Higher Education
   • Other