Admissions Counselor/Recruiter

Job Summary

The Admissions Counselor/Recruiter performs duties under general supervision of the Associate Director and also receives work lead direction from the Lead Admissions Counselor and Recruitment Programs Coordinator in the department of Student Outreach and Recruitment. The Admissions Counselor/Recruiter performs complex student services professional work within a centralized admissions environment to determine a student applicant's admissibility to the university by following CSU regulations, policies and procedures. Working independently, the incumbent is primarily responsible for complex tasks regarding all processes related to admissions counseling, recruiting, evaluations, and verification. The objective in all interactions is to provide information regarding policies and procedures, to suggest actions that will resolve issues, and to establish cordial and collegial relationships with high school and community college partners, their student populations, and those contacting the Office of Undergraduate Admissions and Outreach.

Key Responsibilities

• Provides routine advice and counsel to prospective students and their families on general CSU and SJSU specific admissions requirements and other transitional programs including the Educational Opportunity Program (EOP).
• Assists with domestic and international advising and recruitment to prospective students.
• Conducts in-depth 1:1 meetings both in person and virtually to assess students’ needs, goals, major choices, and preparedness for university level work.
• Creates and presents information on CSU application, admissions and Next Steps to prospective and/or admitted students, counselors and organizations to ensure proper compliance.
• Coordinates informational sessions and workshops both in person and virtual webinars to recruit and inform prospective applicants, families and counselors of the CSU policies and application procedures.
• Advises students who are eligible for special programs and services such as EOP, AB540, and Transfer Admission Agreements on the process of acceptance to each of these programs.
• May provide general campus information regarding student resources and services that are available to SJSU students such as Financial Aid and Scholarships, University Housing, Advising-Student Success Centers, Accessibility Education Center.
• Conducts and coordinates virtual one on one and small group advising appointments and meetings with prospective freshmen/transfer students, former students returning (FSR’s), high school and community college counselor colleagues and other community partners.
• Collaborates with and supports other Student Outreach and Recruitment (SOAR) professional staff and student ambassadors with Counselor of the Day/Virtual Front Desk drop in advising for all prospective students and guests to SJSU.
• Assists with coordinating the liaison relationships between the SJSU Colleges and the Admissions Counseling staff by organizing meetings for the purpose of having Colleges present information to the Admissions Counselors/Advisors to use in the marketing of various academic programs.
• Maintains high school and counselor caseload for local Santa Clara County and surrounding areas of the Greater Bay Area and high schools outside the local region as needed.
• Coordinates pre-approved recruitment activities off and on campus (and virtual offerings) to develop and maintain collaborative programs involving high school students, faculty, and staff.
• Participates in designing and conducting SJSU admissions presentations and various workshops such as the Cal State Apply workshops, as needed or requested by the manager.
• Assists with coordinating, planning, and participating in Academic Open Houses, Admitted Students Receptions and all on campus (and virtual) recruitment/yield activities.
• Serves on department or university recruitment/yield committees, such as Orientation and Transfer Information programs, as requested by the manager and as needed.
• Provides direct contact or electronic methods of providing the identified CSU service area, Santa Clara County, with basic services in system-wide information, application assistance, academic assessment, Early Assessment Program, and Financial Aid Information.
• Assists with the development of online information and/or electronic materials about admission counseling opportunities.
• Provides workshops, one-to-one meetings, and phone, e-mail and virtual communications to advise applicants on requirements.
• During peak periods, assists with the final verification process for First Time Frosh and Upper Division Transfer applicants. Determining admissibility of applicant via transcript and other documentation review.
• Transports oneself using a vehicle to different locations (e.g. high schools, community colleges, various college campuses and different event venues) for local and out of area recruitment.

Knowledge, Skills & Abilities

• Excellent oral and written communication skills
• Excellent customer service and public relations skills
• Knowledge of methods, procedures, practices and activities of the program area; English grammar, business writing, punctuation, spelling and arithmetic
• Ability to compose and appropriately format correspondence and reports.
• Ability to maintain confidentiality and appropriately handle sensitive information and communications with students, parents, employees and external agencies
• Ability to interpret and apply program rules and regulations
• Ability to reason logically; ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on the data
• Ability to use professional judgment to review and assess admissions requirements and documents
• Ability to advise potential students, parents, high school and community college staff individually and in group settings
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to learn student administration PeopleSoft, Filemaker, OnBase etc. programs
• Ability to learn, implement and adapt to new virtual platforms for recruitment, college fairs, outreach and yield purposes
• Ability to perform accurately in a detail-oriented environment
• Ability to plan and execute multiple work priorities, organize and plan work and projects
• Ability to quickly learn and apply state, federal, CSU, and SJSU policies and procedures
• Ability to advise potential students, parents, high school and community college staff individually and in group settings

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience.

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Bachelor’s Degree
• Experience working in a higher education enrollment services environment, preferably in admissions, records, and/or evaluations
• Experience analyzing and interpreting college/high school transcripts, documents, process requirements and university policies regarding admissions and enrollment
• Experience with PeopleSoft, and customer service based technology systems
• Excellent written communication skills
• Experience in communicating admissions and or student services policies and procedures to community college, university, or high school constituents

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $4,304/month - $4,669/month
Salary Range: $4,304/month - $6,120/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: May 13, 2021 through June 1, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.



Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: May 13, 2021 (9:00 AM) Pacific Daylight Time
Applications close: