Director, Professional Advising

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Job Title: Director, Professional Advising

Division: Academic Affairs

Evaluation Group: Staff Administrator

FLSA Status: Exempt

Reports To: Associate Vice President, Student and Academic Support Services

Positions Supervised: Professional Advisor

Job Summary

The director for professional advising is responsible for managing the university’s professional advising program and staff.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

  • Oversees all functions, including advising and process flow, of the Professional Academic Advising system
  • Offers high-quality service during all advising phases, including prospective/initial enrollment, full matriculation and degree application
  • Establishes and maintains an academic advising program that supports student success by improving retention, persistence and graduation rates among traditional, post-traditional and online students
  • Serves as lion life coach for online students and advises online students
  • Assesses actions to outcomes in support of achieving student retention and completion goals
  • Implements advising software and trains colleagues on its functionality
  • Manages the degree plan process and remains knowledgeable of catalog and degree requirements and changes
  • Identifies barriers in the degree planning and advising processes and problem solves for solutions
  • Coordinates with academic departments and leaders to assure accurate advising
  • Coordinates with deans and academic leaders to assure integration of academic advisors into academic colleges
  • Collaborates with the Center for Experiential Learning for best practices when advising students related to co-curricular experiences

Leadership and Strategic Thinking

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
  • Strategizes and plans with university stakeholders and academic leaders to develop policies and operational procedures to support effective advising to completion practices
  • Manages professional staff advising through programmatic initiatives and targeted advising support for higher risk populations
  • Develops and implements a comprehensive advising structure that aligns with the institution’s strategic plan and retention goals
  • Establishes long- and short-term strategic goals based on assessment data, ensuring standards for the department and its field are met or exceeded
  • Adapts and modifies leadership based on new information and/or data, utilizing effective strategies for collaboration
  • Aligns division/department purpose and actions with university initiatives and higher education trends

Employee Management and Development

  • Models, supports and holds others accountable to the university’s values – integrity, dedication, excellence, creativity and teamwork
  • Recruits, interviews, recommends, hires, trains, supervises and monitors performance of professional advising staff
  • Sets clear performance expectations and holds employees accountable
  • Conducts thorough and timely performance evaluations based on evidence, observation and feedback

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Master’s degree
  • Experience in a higher education setting, with a minimum of 3 years’ relevant experience
  • Demonstrated record of progressive professional responsibility, including supervisory or leadership experience preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Mastery of the articulation and equivalency process
  • Experience with and knowledge of student information system (SIS) functionality
  • Strong administrative skills
  • Excellent written and verbal communication skills
  • Ability to work both independently and collaboratively
  • Ability to establish and maintain effective relationships with students, faculty and staff
  • Strong leadership skills
  • Creative skills
  • Ability to take initiative
  • Highly developed analytical, organizational and interpersonal skills

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

  • General office setting

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to work effectively at a computer for extended time daily
  • Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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